Associate / Sr. Associate - Refferal

Sutherland; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Sutherland is seeking a Consultant in Chennai to deliver exceptional customer experiences across calls, email, chat, and social media. You will resolve inquiries, meet SLA targets, and uphold data security policies from our Chennai office.

Eligibility includes any full-time UG/PG graduate, with 2025 passouts eligible. Candidates should reside within 25 km of the office and be flexible for night shifts. Strong English communication and typing skills are required.

Qualifications

• Full-time UG/PG graduate, 2025 passout.
• Must reside within 25 km of office.
• Excellent English, both verbal and written.
• Flexible to work night shifts.

Responsibilities

• Resolve customer inquiries via email, chat, or social media.
• Meet contact center statistics and SLAs (contractual metrics).
• Adhere to NDA and data security policies.
• Complete upskilling and e-courses mandated by each program.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and contribute to reducing shrinkage.

Skills

English proficiency

Analytical skills

Typing skills

Night shift flexibility

Education

UG/PG Graduate

Job description

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail]

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