Associate / Sr. Associate - Refferal

Sutherland Global; Hyderabad; On-site; INR 260,000 - 360,000; Full time

Job summary

Sutherland Global is seeking a Customer Support Consultant in Hyderabad to deliver outstanding customer experiences via calls, email, chat, or social media. You will aim to resolve inquiries with timely, accurate responses and meet monthly satisfaction and productivity targets.

The role requires full-time graduates, strong English skills, and flexibility to work night shifts. Applicants should reside within 25 km of the office and adhere to data security policies.

Qualifications

• UG/PG graduate from Arts/Science/Commerce/Engineering/Pharma/MBA/MCA; 2025 passout can apply.
• Excellent verbal and written English.
• Strong analytical and typing skills.
• Willing to work night shifts.
• Must reside within 25 km of the office.

Responsibilities

• Handle customer inquiries via email, chat, calls, or social media.
• Meet customer satisfaction and productivity targets monthly.
• Adhere to NDAs and data security policies.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence.

Skills

English proficiency

Analytical skills

Typing speed

Night shifts

Education

Graduate degree

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications:

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information:

Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail]