Associate/Senior Associate- Resolution/Control Tower

Visit Health; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A health services company in Bengaluru is seeking an Operations Associate to join their energetic team. This role focuses on enhancing user satisfaction by coordinating effectively with customers and healthcare providers. Candidates should have over 2 years of experience in operations, fluency in English and Hindi, and a Bachelor’s degree. Responsibilities include communicating with users, executing resolutions, and working cross-discipline within operations.

Qualifications

• 2+ years of experience in Operations or escalations handling, preferably in HealthTech, E-commerce, or Q-commerce.
• Proficient in written and verbal communication.
• Expert knowledge of operations processes.

Responsibilities

• Communicate textually and verbally with end users.
• Coordinate with customers, labs, and hospitals to ensure service delivery.
• Execute resolution implementations while balancing quality, promptness, and coordination.

Skills

Operations management

Fluency in English

Fluency in Hindi

Communication skills

Education

Bachelor’s degree

Job description

Job Description

We are looking for Operations Associates to join our high-energy team at the Chennai location. You will have a direct impact on user satisfaction, working as part of a scalable Operations team focused on time-bound resolutions, quality escalation resolution, and coordination between users and empanelled health centres.

Responsibilities

• Communicate textually and verbally with end users.
• Coordinate with customers, labs, and hospitals to ensure service delivery.
• Execute resolution implementations while balancing quality, promptness, and coordination.
• Work with a cross-discipline team across diverse verticals within Operations.

Requirements

• 2+ years of experience in Operations or escalations handling (preferably in HealthTech, E-commerce, or Q-commerce).
• Fluency in English and Hindi.
• Proficient in written and verbal communication.
• Bachelor’s degree.
• Expert knowledge of operations processes.
• Working knowledge of the calling process.
• Good understanding of user grievance redressal.