Associate/Senior Associate, Customer Experience

Headout; India; Remote; INR 400,000 - 600,000; Full time

Job summary

A leading travel and experience platform is looking for an Associate in Customer Experience to join their remote-first team. The ideal candidate will ensure customer satisfaction through effective communication via calls, emails, and chats. Key responsibilities include resolving queries and improving internal processes. We seek detail-oriented, organized, and forward-thinking individuals who are fluent in English and have a passion for travel. This is an excellent opportunity to be part of a vibrant, dynamic team committed to customer excellence.

Qualifications

• Fluent in English, both in writing and speech.
• Detail-oriented with an eye for catching small mistakes.
• Organized and systematic in approach to tasks.
• Forward-thinking with focus on lasting solutions.
• Adaptable to shift work in a 24/7 environment.
• Passion for travel.
• Experience assisting a global clientele.

Responsibilities

• Ensure every customer interaction leaves them satisfied.
• Assist customers through calls, emails, and chat.
• Work with internal teams to resolve customer queries.
• Contribute to continuous improvement of internal processes.

Skills

Detail-Oriented

Fluent in English

Organizational skills

Forward-thinking

Agility

Passion for travel

Experience with global clientele

Job description

Overview

At Headout, the Associate, Customer Experience isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for calls, emails and chat process.

This is a remote-first role, open to candidates across India

What makes this role special

• Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue
• Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms
• Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately
• Continuous Improvement: You're always on the lookout to enhance our internal processes, aiming for increased efficiency

What skills & experience do you nee

• You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
• Language Skills: Fluent in English, both in writing and speech.
• You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
• You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
• You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.
• A passion for travel.
• Previous experience assisting a global clientele