ASSOCIATE SALES MANAGER
Reaviva Holistic Health | Santacruz West, Linking Road, Mumbai
THE ROLE
Manage client enquiries from first contact through to the purchase of a treatment package. This is a client-facing selling role with an individual monthly revenue target. You will guide clients through high-value treatment decisions, maintain accurate CRM records and support the Sales Manager in delivering the team's collective monthly target.
KEY RESPONSIBILITIES
- 1. Achieve individual monthly revenue targets and contribute to the team's monthly target.
- 2. Manage the complete enquiry lifecycle: connection, qualification, consultation booking, attendance, conversion, package upgrades and retention.
- 3. Maintain accurate CRM stages, response times and structured follow-ups so that no enquiry is neglected.
- 4. Conduct consultative, needs-led sales conversations with clients evaluating treatment plans across aesthetics, longevity, physiotherapy, women's health and diagnostics.
- 5. Apply the Sales Manager's sales approach, objection-handling methods and consultation-to-package framework, and report on their effectiveness.
- 6. Increase average order value through bundling, package conversion and premium tiers.
- 7. Execute monthly reactivation programmes for dormant clients.
- 8. Generate client referrals and support the Sales Manager's referral activity with doctors, key opinion leaders and corporate partners.
- 9. Identify pipeline leakage, constraints and lead-quality issues early, supported by evidence.
- 10. Coordinate with marketing, operations and medical teams on lead quality, capacity and consultation flow.
- 11. Take responsibility beyond the defined role where business needs require.
- 12. Deliver against measures covering revenue, visit-to-sale conversion, lead connection, qualification, consultations booked, attendance, average order value, package conversion, reactivation revenue, upselling, retention and CRM discipline.
CANDIDATE REQUIREMENTS
- - 2-5 years of sales experience, with a demonstrable record of carrying and achieving an individual revenue target.
- - Experience selling considered, high-value services directly to individual clients, rather than only institutional or channel sales.
- - Results-oriented and comfortable with target pressure and ambiguity.
- - Excellent spoken English and fluent Hindi, with a polished, warm and persuasive manner.
- - Consultative selling skills: sustain a discussion, address objections calmly and secure decisions without pressure.
- - CRM proficiency, disciplined stage management, structured follow-up and pipeline reporting.
- - Commercial judgement to identify stalled opportunities and act on them.
- - Comfortable in an early-stage, growing business with structured, target-led weekly reporting.
PREFERRED BACKGROUND
Experience in luxury services, premium wellness, aesthetics, hospitality, healthcare, diagnostics, fertility, health technology, luxury retail or high-net-worth advisory environments is welcome. Experience with high-net-worth clients or selling high-value packages and memberships is an advantage.
WHAT WE OFFER
- - Fixed salary plus a performance incentive linked to individual results.
- - Established marketing support and qualified enquiries.
- - Direct engagement with business leadership and the medical practice.
- - A defined path to a Sales Manager position as Reaviva expands.
- - A collaborative, professional working environment.
POSITION DETAILS
Reporting to: Sales Manager
Location: Santacruz West, Linking Road, Mumbai (on-site)
Working days: Monday to Saturday
Working hours: 11:00 AM to 8:00 PM
Start date: Immediate
Compensation: Discussed at interview
ABOUT REAVIVA HOLISTIC HEALTH
Reaviva Holistic Health is a premium, science-led wellness sanctuary offering integrated solutions across aesthetics, fitness, recovery, nutrition and mental well-being. We deliver personalised care and an exceptional client experience in a sophisticated environment.