Sales Executive – Wellness Solutions – Mumbai, India

ServeRetail; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

ServeRetail in Mumbai invites you to join our Wellness Solutions sales team as a Sales Executive. You will engage with prospective customers, understand needs, explain personalized recommendations, and guide purchases while delivering a professional customer experience.

The role emphasizes consultative selling, strong English communication, CRM usage, and follow-up discipline to maximize conversions. 6-day work week with fixed shifts, WFO, and opportunities for growth within sales and customer

Qualifications

• 0–2 years of experience in sales, inside sales, telesales, or customer engagement.
• Freshers with excellent communication and sales aptitude are welcome to apply.
• CRM experience or familiarity with CRM tools is a plus.

Responsibilities

• Connect with prospective customers who completed an online assessment.
• Understand customer concerns and explain personalized recommendations clearly.
• Recommend suitable products and wellness solutions based on customer needs.
• Answer questions regarding product ingredients, usage, outcomes, and related information.
• Follow-up to maximize conversions and enhance customer satisfaction.
• Maintain accurate customer records and follow-up schedules in CRM.

Skills

English fluency

Interpersonal skills

Persuasion

CRM experience

Relationship building

Follow-up skills

Organizational skills

Education

Undergraduate or higher

Tools

CRM platforms

Digital sales tools

Job description

Job Description

Help customers make informed wellness decisions through meaningful conversations. ServeRetail is hiring Sales Executives for our Wellness Solutions team in Mumbai. If you enjoy building relationships, understanding customer needs, and helping people choose solutions that improve their well‑being, this opportunity offers the chance to build a rewarding career in consultative sales and customer engagement.

As part of our Wellness Solutions team, you’ll speak with customers who have already shown interest, understand their concerns, explain personalized recommendations, and guide them toward the most suitable products and services.

About the Role

As a Sales Executive – Wellness Solutions, you will engage with prospective customers who have completed an online assessment and are seeking guidance. You’ll understand their concerns, explain personalized recommendations, answer product-related questions, and help them make informed purchasing decisions while delivering a professional and supportive customer experience.

Key Responsibilities

• Connect with prospective customers who have completed an online assessment.
• Understand customer concerns and explain personalized recommendations clearly and confidently.
• Recommend suitable products and wellness solutions based on customer needs.
• Answer customer questions regarding product ingredients, usage, expected outcomes, and related information.
• Conduct regular follow‑ups to maximize conversions and enhance customer satisfaction.
• Maintain accurate customer records and follow‑up schedules using CRM systems.
• Collaborate with internal specialists and support teams whenever additional expertise is required.
• Achieve individual sales targets while maintaining high standards of customer experience.
• Support additional operational responsibilities as business requirements evolve.

Education

• Undergraduate, Graduate, or Postgraduate in any discipline.

Experience

• 0–2 years of experience in sales, inside sales, telesales, or customer engagement.
• Freshers with excellent communication and sales aptitude are welcome to apply.

Skills & Competencies

• Excellent spoken and written English communication skills.
• Strong interpersonal, persuasion, and relationship‑building abilities.
• Customer‑focused mindset with strong listening and consultative selling skills.
• Comfortable using CRM platforms and digital sales tools.
• Self‑motivated, target‑oriented, and proactive.
• Strong organizational and follow‑up skills.

Work Details

• Location: Mumbai, India
• Work Mode: Work From Office (WFO)
• Schedule:6‑day work week with fixed day shifts and rotational week‑offs.

Why Join ServeRetail?

At ServeRetail, we help leading consumer and lifestyle brands build meaningful customer relationships through consultative sales and exceptional customer engagement. As part of our Wellness Solutions team, you’ll develop valuable sales, communication, and relationship management skills while working in a collaborative environment that values learning, performance, and professional growth.

• Build expertise in consultative sales and customer engagement.
• Develop strong communication, negotiation, and relationship management skills.
• Gain hands‑on experience using modern CRM platforms and customer engagement tools.
• Work in a supportive environment focused on continuous learning and career development.
• Explore long‑term career opportunities in sales, customer success, and business operations.

Job Location

Mumbai, India