Associate Relationship Manager - Unnati MBL

Idfc First Bank Limited; India; On-site; INR 450,000 - 650,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Relationship Manager for the Unnati MBL program in India. The role focuses on delivering high-quality client service, driving product sales, and acquiring new clients by building strong relationships with local communities and channel partners.

You will manage the end-to-end customer journey from onboarding to disbursement, support collections when needed, and work toward achieving income-generation targets. 0–2 years of experience preferred.

Qualifications

• Graduate with 0-2 years of experience in relationship management.
• Strong communication and client handling skills.
• Willingness to engage with local builders and business communities.
• Ability to manage end-to-end onboarding and collections coordination.

Responsibilities

• Identify new market opportunities and acquire customers.
• Follow up on leads and cross-sell products.
• Deliver excellent client service and retain customers.
• Achieve targets related to income generation and onboarding.
• Manage end-to-end customer journey from login to disbursement.
• Support collections in EMI recoveries.
• Build market relationships with builders and channel partners.

Skills

Relationship management

Lead generation

Cross-selling

Communication

Education

Graduate

Tools

CRM software

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager - Unnati MBL

Function/ Department: Unnati MBL

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years

Requirements: