Relationship Manager - Unnati MBL

IDFC FIRST Bank; Bhilwara; On-site; INR 500,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Unnati MBL to deliver exceptional client service, drive product sales, and acquire new clients while maintaining loan portfolio quality. You will lead by example, mentor teammates, and collaborate with cross-functional teams to maximize business impact.

The role emphasizes customer-centric service, digital adoption, and adherence to regulatory norms in a dynamic banking environment.

Qualifications

• Graduate with 5–10 years of experience in banking or financial services.
• Strong client-facing skills and a proven sales acumen.
• Ability to manage relationships and cross-sell across product lines.

Responsibilities

• Generate sales opportunities for self and team by identifying leads.
• Acquire new clients and build a high-yield home loan portfolio.
• Monitor loan book health and perform risk-based reviews.
• Uphold customer experience and regulatory compliance.
• Adopt digital tools to improve engagement and efficiency.
• Lead and mentor team members to achieve goals.

Skills

Relationship management

Sales skills

Customer service

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager - UnnatI MBL

Function/ Department: Unnati MBL

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example - groom, mentor, and support team members to achieve their professional goals and business objectives.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years