Associate Relationship Manager - Unnati MBL

Idfc First Bank Limited; Gujarat; On-site; INR 300,000 - 540,000; Full time

Job summary

IDFC FIRST Bank Limited in Gujarat is seeking an Associate Relationship Manager for Unnati MBL to deliver high‑quality client service, drive new client acquisition, and enhance product sales through building lasting relationships with local communities.

You will identify market opportunities, lead generation through localized campaigns, manage end‑to‑end journeys from login to disbursement, and support collections when needed while aiming to achieve income and onboarding targets in a dynamic

Qualifications

• Graduate with 0-2 years of experience.
• Strong client service and onboarding focus.

Responsibilities

• Identify new market opportunities and generate leads through localized activities.
• Service leads via front-line sales and follow up.
• Build and nurture relationships to support product sales and acquisition.
• Achieve targets for income generation, product sales, and onboarding.
• Manage end-to-end customer journey from login to disbursement.
• Assist collections teams in EMI recovery during defaults.
• Engage with local builders and business communities to expand outreach.

Skills

Client relationship management

Cold calling

Lead generation

Customer acquisition

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager - Unnati MBL

Function/ Department: Unnati MBL

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• 'Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• 'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience: 0-2 years