Associate Relationship Manager-LAP

IDFC FIRST Bank; Jaipur; On-site; INR 520,000 - 780,000; Full time

Job summary

IDFC FIRST Bank in Rajasthan and neighboring states is hiring an Associate Relationship Manager-LAP to deepen relationships with Rural Banking accounts and provide mortgage solutions (Loan Against Property).

The role focuses on client acquisition, building household level relationships, and delivering service excellence while meeting monthly and annual lending targets.

Qualifications

• Graduate-Any-Full Time is required.
• 12th pass is acceptable as per the job posting.
• Experience in NBFCs/Banking is preferred but not mandatory.

Responsibilities

• Assess client needs and generate revenue by cross-selling.
• Penetrate mortgage business in rural markets through lead generation and account openings.
• Lead mapping of household needs based on direct customer interactions.
• Conduct end-user checks post loan disbursal while aiming for targets.
• Achieve branch sales goals through new business, referrals and retention of accounts.
• Lead preparation of quality loan documentation to minimize queries from Operations/Credit.
• Coordinate with operations to ensure timely and accurate data entry and compliance.

Skills

Mortgage Lending

Relationship Management

Cross-selling

Customer Service

Target Achievement

Education

Graduate-Any-Full Time

12th- Any

Job description

Job Title – Associate Relationship Manager-LAP

Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh

Business Unit - Rural Banking

Function - Retail Assets

Job Purpose: The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities

• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements.
• Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer
• Spearhead mapping of detailed household needs based on direct customer interactions
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency
• Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams
• Coordinate with operations officer to ensure timely and accurate data entry
• Ensure compliance as per the bank requirements

Secondary Responsibilities

• Recommend process changes in order to improve service efficiency and quality across the branch network
• Provide support for implementation of livelihood advancement and community development initiatives.

Key Success Metrics: Customer Acquisition targets, Cross sell targets

Educational Qualifications: Graduate-Any-Full Time

12th- Any

Experience: 0-3 Years in NBFCs/Banking.