Relationship Manager JLG Nadiad

Abacus Consultants; Nadiad; On-site; INR 350,000 - 550,000; Full time

Job summary

Abacus Consultants is seeking a Relationship Manager-Group for its Rural Banking segment. The role focuses on deepening relationships with Rural Banking accounts and delivering best-in-class service, while identifying new customers and converting them into business opportunities.

The position involves creating Joint Liability Groups, managing them through disbursal and collection, and leading a team to drive client acquisition, cross-sell opportunities, and lifecycle value in each relationship.

Qualifications

• Graduate degree in any field (Bachelor’s).
• Post-graduate qualification is optional but beneficial.
• Experience in rural banking or financial services preferred.

Responsibilities

• Manage zoning activity to map household needs in villages and areas allocated.
• Achieve monthly and annual group loan booking targets post disbursal.
• Leverage cross-sell opportunities to generate new sources of revenue.
• Penetrate liabilities business in Rural markets through lead generation and account openings.
• Lead a team of field officers and drive client acquisition and relationship growth.

Skills

Relationship management

Rural banking

Team leadership

Education

Graduate

Post Graduate

Job description

Job Description:

Job Requirements

Job Title –

Relationship Manager-Group

Business Unit

Retail Banking-Rural Banking

Function

Rural Sales

Job Purpose

The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify prospective customers and convert them into real business opportunities. The role bearer is responsible for creating Joint Liability Groups and centres and managing them through the formation, disbursal and collection phases while managing a team to drive client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.

Roles & Responsibilities

• Manage zoning activity to map household needs in villages and areas allocated
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
• Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
• Monitor high collections efficiency through discipline and drive
• Conduct field audits and customer verifications to ensure high quality of accounts
• Gather latest Market intelligence and track and benchmark against best practices in competitor banks.

'- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

• Recommend process changes in order to improve service efficiency and quality across the branch network
• Manage a team of field officers, taking responsibility of their development and attrition
• Develop and implement livelihood advancement and community development initiatives.

Managerial & Leadership Responsibilities –

• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support.

Educational Qualifications

Graduate-Any

Post Graduate-Optional

Experience

2-5 years of relevant Rural banking experience.