Associate Relationship Manager-HL

IDFC FIRST Bank; Nizamabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

IDFC FIRST Bank in India is seeking an Associate Relationship Manager for Home loans / Loan against property in Rural Banking. The role focuses on delivering high-quality client service, acquiring new clients, and growing product sales.

You will identify new markets, service leads from various channels, and guide customers through sanction and disbursement while ensuring timely collections. Graduation is required and 0–2 years in banking/NBFCs is preferred.

Qualifications

• Graduation is required.
• 0–2 years of experience in NBFCs/banking preferred.

Responsibilities

• Identifying new markets and attracting customers through local activities and outreach.
• Service leads referred by sales or other channels to convert into customers.
• Deliver a high-quality client service and drive customer retention to grow product sales.
• Achieve individual targets for income, product sales and new client growth.
• Guide customers through sanction and disbursement, counselling and handholding.
• Support collections to recover EMI defaults and prevent non-starters.
• Build relationships with local builders, business communities and new channels.

Skills

Lead generation

Client relationship

Sales

Financial services

Education

Graduation (BA/BCom/BBA/BSc/BTech/BE)

Job description

Job Requirements

Job Requirements

Job Requirements

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property

Function/Department: Rural Banking

Job Purpose

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
• To service, the leads referred by sales front/cross/selling or other channels.
• To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
• Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement.
• Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default.
• Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.

Education Qualification

Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.

Experience: 0 to 2 Years in NBFCs/Banking.