Associate Relationship Manager-HL

IDFC FIRST Bank; Prayagraj; On-site; INR 300,000 - 500,000; Full time

Job summary

IDFC FIRST Bank in Prayagraj seeks an Associate Relationship Manager for Home Loan and Loan Against Property to drive client acquisition, service quality, and revenue growth. The role covers rural banking dynamics, relationship building, and end-to-end loan processing with customer handholding.

The ideal candidate will have 0–2 years of experience in NBFCs/banking, graduation in any stream, and comfort with local outreach activities to expand market presence.

Qualifications

• Graduation in BA / BCom / BBA / BSc / BTech / BE or any other graduate.
• 0–2 years of experience in NBFCs/Banking.
• Willingness to work in Rural Banking and field activities.

Responsibilities

• Identifying new markets and attracting new customers through local activities and outreach.
• Service leads referred by sales/front/cross-selling or other channels.
• Deliver high-quality client service and drive customer retention and product sales.
• Achieve agreed targets for income generation, product sales and new client growth.
• Guide customers through sanction and disbursement processes with handholding.
• Support collections to recover EMIs in case of default and prevent account stagnation.
• Build relationships in the market by meeting local builders, business communities and new channels.

Skills

Lead generation

Client servicing

Relationship building

Sales targets

Education

Graduation in BA/BCom/BBA/BSc/BTech/BE or equivalent

Job description

Job Requirements

Job Requirements

Job Requirements

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property

Function/Department: Rural Banking

Job Purpose

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
• To service, the leads referred by sales front/cross/selling or other channels.
• To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
• Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement.
• Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default.
• Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.

Education Qualification

Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.

Experience: 0 to 2 Years in NBFCs/Banking.