Associate Relationship Manager - Affordable LAP

Idfc First Bank Limited; Patan District; On-site; INR 300,000 - 420,000; Full time

Job summary

Idfc First Bank Limited in Gujarat is seeking an Assistant Relationship Manager-Affordable LAP to deliver high-quality client service and drive loan onboarding. You will manage the end-to-end journey from login to disbursement, while building strong client relationships in the local market.

The role targets 0-2 years of experience after graduation and focuses on lead generation, cross-sell opportunities, and collaboration with builders and communities to expand outreach for affordable mortgage

Qualifications

• Graduate degree required.
• Strong communication and interpersonal skills.
• Willingness to build client relationships in local markets.

Responsibilities

• Identify new market opportunities and drive customer acquisition.
• Service leads and ensure timely follow-ups.
• Achieve targets related to income generation and onboarding.
• Manage end-to-end customer journey from login to disbursement.
• Support collections in case of payment defaults.
• Engage with builders and local communities to expand outreach.

Skills

Customer service

Sales

Lead generation

Relationship building

Education

Graduate

Job description

Job Description

Job Requirements

Role/ Job Title: Assistant Relationship Manager-Affordable LAP

Business: Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years