Associate Relationship Manager - Affordable LAP

Idfc First Bank Limited; Mysuru; On-site; INR 350,000 - 500,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Relationship Manager for Affordable LAP in Mysuru. The role focuses on delivering high-quality client service, enhancing product sales, and acquiring new clients within the Affordable Mortgage Loans portfolio.

The candidate will manage the end-to-end journey from onboarding to disbursement, build strong local market relationships, and support collection efforts to ensure smooth credit cycles.

Qualifications

• Graduate degree or equivalent.
• Experience in client service or sales is a plus.
• Good communication and interpersonal skills.

Responsibilities

• Identify new market opportunities and lead generation opportunities through localized initiatives.
• Service leads from front-line sales and cross-sell initiatives with timely follow-ups.
• Achieve targets related to income generation, product sales, and onboarding of new clients.

Skills

Client service

Sales

Relationship management

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable LAP

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• 'Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.


• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.


• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.


• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.


• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.


• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• 'Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0-2 years

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