Associate Relationship Manager - Affordable HL

Idfc First Bank Limited; Jigani; On-site; INR 400,000 - 600,000; Full time

Job summary

Idfc First Bank Limited seeks an Associate Relationship Manager for Affordable HL to deliver high-quality client service and drive new client acquisition in Karnataka. You will manage the end-to-end journey from onboarding to disbursal, support collections when needed, and build relationships with local builders and business communities.

The role emphasizes proactive market outreach, lead generation, and achieving income and product sales targets while maintaining strong customer retention.

Qualifications

• Graduate degree required.
• 0-2 years of experience preferred.

Responsibilities

• Identify new market opportunities and drive customer acquisition through localized activities.
• Service leads from front-line sales, cross-sell initiatives, or other channels with timely follow-ups.
• Achieve targets related to income generation, product sales, and onboarding of new clients.
• Manage end-to-end customer journey from login to disbursement, including documentation and counselling.
• Support collections teams in recovering EMIs in case of payment defaults.
• Develop market relationships by engaging with local builders, business communities, and channel partners.

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications

Graduate

Years of Experience

0-2 years

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