Associate - Operations Management

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. (AJG) in India is seeking an entry para-professional to support customer feedback collection and analysis. You will follow standard procedures and perform basic routine tasks under close supervision, contributing to client satisfaction and overall service quality.

This role is suited for individuals with a High School education or equivalent and a willingness to learn in a collaborative, fast-paced environment across global and local client engagements.

Qualifications

• Typically requires a High School education or equivalent with no prior relevant experience.

Responsibilities

• Gathers and evaluates feedback from clients and presents insights to internal stakeholders.
• Follows standard procedures and performs basic routine tasks under close supervision.

Education

High School education or equivalent

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Professionals in this group act as voice of the customers in the organization. They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization. They play a crucial role in creating customer loyaltyand retention. Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot. Incumbents at this level are entry para-professional who have little or no prior knowledge/experience. They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters. They follow basic written and oral instructions. They work under close supervision and communicate information that requires little explanation.

About you

Qualifications:

• Typically requires a High School education or equivalent with no prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)