Lead Specialist - Operations Management

Arthur J. Gallagher & Co. (AJG); Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking experienced professionals to join a team delivering quality, service, and speed through deep expertise and smart technology. The role emphasizes complex problem solving, independent decisions, and mentorship within a global framework with local impact.

Ideal candidates bring a university degree and 7+ years of relevant experience, and are motivated by a collaborative, learning-oriented culture with opportunities for growth and meaningful work.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience.

Responsibilities

• Perform tasks that are complex in nature within a large rules framework.
• Exercise decision making to identify the appropriate rule set.
• Act as a subject matter expert (SME) within the team.
• Complete varied, complex tasks in areas of responsibility.
• Understand complex situations and align work to business goals.
• Operate with latitude for independent decisions with potential impact.
• Assist junior team members with standard issues/queries.
• Possess working knowledge of one functional area or sub-process.

Skills

Strategic thinking

Decision making

SME leadership

Education

University Degree

7 years relevant experience

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Professionals in this group are required to perform tasks which are complex in nature.
• The professionals are expected to operate within large set of rules.
• They need to exercise decision making to identify the appropriate rule set to be applied by utilizing the theoretical knowledge of concepts and principles and understanding of the larger process flow.
• Professionals in this group work act as subject matter experts (SME's).
• They complete varied complex/non-standard tasks in area of responsibility.
• They understand and act on complex situations, and adapts work to business goals.
• They operate with wide latitude for making independent decisions/recommendations, which typically have financial, operational, legal, or image/reputation impact.
• They assists junior team members with work related to standard issues/queries.
• Possess working knowledge of one functional area/sub process.

About you

Qualifications:

• Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)