Assistant Manager - Customer Service

Arthur J. Gallagher & Co. (AJG); Mumbai; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking skilled customer service professionals to manage inbound calls, identify client needs, and coordinate issue resolution in a fast-paced environment.

You will oversee the end-to-end issue management process, support product knowledge, coach junior staff, and ensure timely delivery while maintaining compliance and client satisfaction.

Qualifications

• Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.

Responsibilities

• Professionals in this group are responsible to manage inbound calls and customer service enquiries.
• Individuals identify and assess customer’s needs and work with the team to resolve issues.
• They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
• These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe.
• They possess relevant work experience and desired knowledge.

Education

Associates Degree or Vocational/Technical education

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Professionals in this group are responsible to manage inbound calls and customer service enquiries.
• Individuals identify and assess customer’s needs and work with the team to resolve issues.
• They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
• These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe.
• They possess relevant work experience and desired knowledge.

About you

Qualifications:

• Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)