Analyst - Operations Management

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking professionals to join our Service Center. You will perform assigned tasks efficiently, engage with customers, and escalate unresolved issues to supervisors to ensure timely resolution. The role values collaboration, ongoing learning, and global impact on client service.

With 1-2 years in KPO/BPO, you bring a problem-solving mindset and a customer-first approach. This onsite position offers growth, competitive compensation, and a supportive, inclusive workplace

Qualifications

• Any Graduate or Post Graduate is required.
• 1-2 years of work experience in a KPO/BPO environment.

Responsibilities

• Conduct the given tasks efficiently.
• Customer engagement.
• Identify and elevate unresolved issues by keeping supervisors in loop

Skills

Customer engagement

Problem solving

Education

Any Graduate or Post Graduate

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.

How you'll make an impact

Responsibilities:

• Conduct the given tasks efficiently.
• Customer engagement.
• Identify and elevate unresolved issues by keeping supervisors in loop

About you

Qualifications:

• Any Graduate or Post Graduate

Work Experience:

• Minimum work experience should be 1-2years in KPO/BPO

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)