Lead Specialist - Operations Management

Arthur J. Gallagher & Co. (AJG); Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is hiring for roles that leverage deep expertise and technological capabilities to deliver quality and speed for global clients. The team operates with strong processes, empowering professionals to solve complex problems within a rules-based framework.

We value continuous learning, collaborative culture, and opportunities for career growth, all while supporting a diverse and inclusive workplace across India.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience.

Responsibilities

• Tasks are complex in nature and require adherence to a large set of rules.
• Exercise decision making to identify appropriate rule sets based on theoretical knowledge and process flow.
• Serve as a subject matter expert (SME) in the designated area.
• Complete varied complex/non-standard tasks within area of responsibility.
• Understand and act on complex situations, aligning with business goals.

Skills

SME expertise

Education

University degree or equivalent

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Professionals in this group are required to perform tasks which are complex in nature.
• The professionals are expected to operate within large set of rules.
• They need to exercise decision making to identify the appropriate rule set to be applied by utilizing the theoretical knowledge of concepts and principles and understanding of the larger process flow.
• Professionals in this group work act as subject matter experts (SME's).
• They complete varied complex/non-standard tasks in area of responsibility.
• They understand and act on complex situations, and adapts work to business goals.
• They operate with wide latitude for making independent decisions/recommendations, which typically have financial, operational, legal, or image/reputation impact.
• They assists junior team members with work related to standard issues/queries. Possess working knowledge of one functional area/sub process.

About you

Qualifications:

• Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)