Associate Manager

Select Source International; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Select Source International in Navi Mumbai is seeking a Delivery Operations Associate Manager with 9+ years in recruitment to lead end-to-end talent acquisition, manage teams, and ensure delivery against SLA/KPI.

You will own staffing across programs, plan capacity, govern metrics, handle senior stakeholder communication, and drive process improvements and automation, while aligning with client needs and compliance requirements.

Qualifications

• Total 9-14 years in recruiting/talent acquisition.
• 6+ years in US staffing / full lifecycle recruiting with people/program management experience.
• US staffing experience along with other mandatory skills required.

Responsibilities

• Manage delivery of hiring requests with alignment on requirements and updates to hiring teams.
• Own hiring outcomes across towers/programs; translate demand to execution plan and cadence.
• Plan capacity vs volumes; identify gaps and raise recalibration with data-driven rationale.
• Govern SLAs/KPIs; run reviews and drive corrective actions with leads.
• Manage senior stakeholder expectations; handle escalations and ensure reporting.
• Drive standardization, process improvements, and automation; ensure audit readiness.
• Own talent-care responsibilities including associate engagement and assignment oversight.
• Work Model: WFO with US shift coverage as required.
• Adjust pipeline strategy to meet hiring targets.

Skills

Talent Acquisition

End-to-End Recruiting

People Management

Stakeholder Management

US Staffing

Capacity Planning

SLA Governance

Automation Mindset

Executive Communication

Risk & Compliance

Education

Graduate Degree

Job description

Skill required: Talent Acquisition- end to end - Talent Identification
Designation: Delivery Operations Associate Manager
Experience: 9 - 15 Years
Location: Arioli, Navi Mumbai
Qualifications: Any Graduation
Working Days: 5 (WFO)
Shift: US Shift (7 pm to 5 am)

Interview: Virtiual

What would you do?

Own recruitment service delivery outcomes across functions/programs. Manage team leads, capacity planning vs demand, SLA/KPI governance, stakeholder management, and continuous improvement, accountable for delivery risks, compliance adherence, and predictable hiring outcomes.
Talent Acquisition - End to End involves managing the entire recruitment process from start to finish. This includes identifying job needs, sourcing candidates, conducting interviews, and making job offers. The goal is to efficiently fill positions with the best talent. Responsibilities also include onboarding new hires and ensuring a smooth transition into the company. This role is crucial for building a strong and effective workforce.
Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.

What are we looking for?

Education: Graduate Degree
Total Years of Experience: 9 - 14 years of recruiting / talent acquisition experience
Total Years of Role Specific Experience: 6+ years in US staffing / full lifecycle recruiting with people/program management experience
Needs to fit the role requirement but above the standard compensation offered should be referred to delivery/transition lead for decision.
Program/tower delivery ownership & governance
Capacity planning, productivity & SLA/KPI management
People management (leads) & performance governance
Stakeholder management (client/hiring leadership) & executive communication
US hiring/staffing exposure
Risk, compliance & continuous improvement/automation mindset
Must have US staffing experience along with the other mandatory skills.
Needs to meet the sourcing criteria & within the standard compensation bracket for the role; basic communication skills to be put through for written assessment.

Roles and Responsibilities:

• Manage delivery of hiring requests by ensuring alignment on requirements, managing priority changes, and providing structured updates to hiring teams.
• Own hiring outcomes across assigned towers/programs; translate demand to execution plan and delivery cadence.
• Plan capacity (recruiters/leads) vs volumes; identify gaps and raise recalibration asks with data-driven rationale.
• Govern SLAs/KPIs (TAT, conversion, quality, compliance); run reviews and drive corrective actions with leads.
• Manage senior stakeholder expectations; handle escalations and ensure predictable communication and reporting.
• Drive standardization, process improvements, and automation opportunities; ensure audit readiness and tool hygiene.
• Own talent-care responsibilities including associate engagement management, assignment oversight, and periodic associate/consultant check-ins once deployed on assignment.
• Work Model & Shifts: WFO; comfortable with US shift coverage as business requires.
• Nearer to the target on skill/knowledge required should be put on hold and considered again depending on the available pipeline to meet hiring targets.