Delivery Operations Associate Manager

Accenture in India; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Accenture in India invites applications for Delivery Operations Associate Manager in Bengaluru to lead Talent Acquisition - Talent Sourcing activities and optimize recruitment workflows across client programs.

The role focuses on delivering high-quality candidates, partnering with hiring managers, analyzing recruitment metrics, and driving process improvements to boost productivity and candidate experience in a fast-paced environment.

Qualifications

• Graduate degree required.
• Strong problem solving and communication skills.
• Experience in HRO operations and MS Office.

Responsibilities

• Read, understand client processes and execute with accuracy.
• Perform hands-on processing and timely task execution.
• Escalate issues and seek guidance for complex problems.
• Communicate clearly with client employees, written and verbally.
• Track metrics, maintain MIS, and share process updates.
• Identify process improvements to boost speed and accuracy.

Skills

Talent Acquisition - Talent Sourcing

Education

Any Graduation

Job description

Skill required: Talent Acquisition - Talent Sourcing

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Acquisition involves identifying, attracting, and hiring qualified candidates for job openings. This includes creating job postings, conducting interviews, and coordinating with hiring managers. The goal is to fill positions with the best talent efficiently. Responsibilities also include sourcing candidates, managing recruitment processes, and ensuring a positive candidate experience. This role is essential for building a strong and capable workforce. Developing an understanding of the talent market, proactively searching for qualified people, building a list of potential candidates & generating market intelligence insights in order to fill a job opening.

What are we looking for? Education: Graduate Degree HRO Operations HRO Systems MS Office Email Writing Skills Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation Customer Service Skills

Roles and Responsibilities

• Responsibilities: - 1. Read, understand and analyze client process as per the business rules, and execute them as per accuracy 2. Execute the process accurately and timely as a hands-on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Communicate verbally and in writing to client employees 5. Ensure DTPs are followed and updated regularly and share knowledge on process updates as required 6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing Recruitment metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.