Associate-Housekeeping

MAYFAIR Hotels & Resorts Limited; Bhubaneswar Municipal Corporation; On-site; INR 89,000 - 134,000; Full time

Job summary

MAYFAIR Hotels & Resorts Limited in Bhubaneswar invites a hardworking Room Attendant to perform routine cleaning and servicing of guest rooms and baths, promoting a pleasant image and addressing guest requests with courtesy.

You will maintain knowledge of hotel policies, operate cleaning equipment safely, and support guests with timely service while ensuring security and privacy.

Qualifications

• Candidate should hold at least 11th/12th grade education.
• Proven ability to clean and service guest rooms and baths.
• Strong guest service orientation and problem-solving skills.
• Familiarity with hotel housekeeping policies and safety procedures.

Responsibilities

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests.
• Ensure security of guest rooms and privacy of guests.
• Cleans guest bathroom/bedroom/floor corridor.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty linen and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Dust and polish all furniture.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.

Skills

Cleaning

Guest service

Time management

Attention to detail

Education

11th/12th

Job description

Housekeeping Hospitality Hotel Management Customer Satisfaction

HSC - 11th / 12th

Working Language

Job Description

• Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly should also able to address guest requests and problems.
• He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Dusts the room and furniture
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests
• Ensure security of guest rooms and privacy of guests
• Cleans guest bathroom/bedroom/floor corridor.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Empty trash containers and ashtrays
• Remove all dirty linen and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.