Housekeeping Supervisor

Atlas Tours & Travels; Mumbai; Presencial; INR 300.000 - 600.000; Tempo integral

Resumo da vaga

Atlas Tours & Travels in Mumbai is seeking a capable Housekeeping Manager to lead the hotel's housekeeping team, ensuring cleanliness and guest satisfaction.

You will inspect rooms and public areas, coordinate with front office, engineering, and laundry, assign tasks, train staff, and maintain inventories while upholding quality standards.

The role emphasizes leadership, problem solving, and keeping a professional appearance and confidentiality.

Qualificações

• Leadership abilities and ability to manage a team
• Attention to cleanliness and quality standards
• Excellent communication and customer service skills
• Inventory management and record keeping

Responsabilidades

• To manage the team and manage the housekeeping activities at the hotel - Key Responsibilities.
• Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards - Key Responsibilities.
• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently.
• Total in charge for management housekeeping daily activities and department.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers.
• Assign work duties, evaluate performance and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Managing inventory, records of cleaning and equipment for the housekeeping department.
• Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.

Descrição da vaga

Job Description:

• To manage the team and manage the house keeping activities at the hotel - Key Responsibilities.


• Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards - Key Responsibilities.


• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.


• Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently.


• Total in charge for management housekeeping daily activities and department.


• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.


• Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers.


• Assign work duties, evaluate performance and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment.


• Document and resolve issues with discrepant rooms with the Front Desk.


• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.


• Ensure adherence to quality expectations and standards.


• Managing inventory, records of cleaning and equipment for the housekeeping department.


• Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.