Executive Housekeeping Manager

Club Mahindra; Ratnagiri; On-site; INR 350,000 - 550,000; Full time

Job summary

Club Mahindra seeks an experienced housekeeping supervisor to lead shift briefings, assign daily duties, and ensure smooth operation of guest rooms and public areas.

You will coordinate with engineering, manage laundry and linen flows, maintain records, and uphold hygiene, safety, and grooming standards across all hotel areas.

Responsibilities

• To conduct shift wise briefings and assign daily duties to all housekeeping personnel.
• Prepare cleaning schedules for various areas of the hotel.
• Check each finished room with emphasis on bathrooms, bathtubs, WCs, wash basins, beds, carpets and fixtures.
• Check linen par stocks on floors and ensure timely linen delivery from the linen room.
• Ensure adherence to linen and uniform exchange procedures and timings; report damaged items.
• Maintain floor pantries and trolleys in a clean and orderly manner.
• Immediately report lost & found items and follow hotel procedures.
• Maintain advance schedule for annual and periodic maintenance.
• Ensure detailed checking of all public areas.
• Ensure detailed checking of all back of the house and out areas of the hotel.
• Liaise with engineering for day-to-day maintenance and ensure completion.
• Supervise all laundry operations and timely exchange of linen, uniforms and guest laundry.
• Follow up on daily flower requirements in public areas and F&B areas.
• Requisition and maintain stocks of cleaning chemicals and supplies.
• Supervise pest control operations in various areas of the hotel.
• Ensure adherence to DND procedures.
• Ensure proper handling and record keeping of all master keys.
• Ensure upkeep and proper handling of housekeeping equipment.
• Maintain daily logbook and other records; follow occupancy reports and coordinate room clearances with Front Office.
• Handle the housekeeping desk as per guidelines and procedures.
• Handle guest queries and complaints in a polite and courteous manner.
• Adhere to grooming and hygiene standards.
• Plan the monthly agenda for the housekeeping department.

Job description

Role & responsibilities

To conduct shift wise briefings and assign daily duties to all housekeeping personnel.

• To prepare cleaning schedules for various areas of the hotel.
• To check each finished room with special emphasis on bathrooms, bathtubs, W.C.s, wash basins, beds, carpets and all other fixtures and furniture.
• To check all par stocks of linen on floors and ensure timely delivery of linen from the linen room to the floors.
• To ensure strict adherence to linen and uniform exchange procedures and timings and to bring damaged or misused linen / uniforms to be noticed and corrected.
• To maintain floor pantries and trolleys in a clean and orderly manner.
• To immediately report lost & found items and ensure adherence to lost and found procedures of the hotel.
• To maintain regular and complete advance schedule for annual and periodic maintenance.
• To ensure detailed checking of all public areas.
• To ensure detailed checking of all back of the house and out areas of the hotel.
• To liaison with the engineering department for day-to-day maintenance work, to follow up and ensure completion of the same.
• To supervise all laundry operations and timely exchange of linen, uniforms and guest laundry.
• To follow up on daily flower requirements of the hotel in public areas as well as F&B areas of the hotel.
• To requisition for and maintain stocks of all cleaning chemicals and cleaning supplies.
• To supervise pest control operations in various areas of the hotel.
• To ensure adherence to DND procedures.
• To ensure proper handling and record keeping of all master keys of the hotel.
• To ensure upkeep and proper handling of all housekeeping equipment.
• To maintain the daily logbook and other records, follow up on Occupancy reports, Expected Arrivals and Departures and coordinate clearance of rooms with the Front Office Department.
• To handle the housekeeping desk from time to time as per the guidelines and procedures laid out.
• To handle guest queries and complaints in a polite and courteous manner.
• To adhere to strict grooming and hygiene standards.
• To plan the monthly agenda for the housekeeping department.