Associate Customer Relations

NPCI International; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive Coverage: Medical, accidental, and life insurance.

Parental Leave: Inclusive maternity and paternity leave.

Mobility Benefits: Relocation, transfers, and travel support.

Provident Fund (PF) and Gratuity Contributions.

Job summary

NPCI International in Mumbai is seeking a professional to manage relationships with Co-operative and Regional Rural Banks. This role involves analyzing account data to enhance performance, providing onboarding support for NPCI products, and ensuring compliance with regulatory standards.

The position offers comprehensive benefits, including insurance, parental leave, and mobility support, making it attractive for professionals dedicated to account management and process improvement.

Responsibilities

• Own end-to-end relationship management for Co-operative Banks and Regional Rural Banks (RRBs).
• Analyze account data and performance metrics to drive business growth and improve volumes.
• Provide onboarding support to banks for various NPCI products and services.
• Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.

Job description

Job Responsibilities

• Account Management
  • Own end-to-end relationship management for Co-operative Banks and Regional Rural Banks (RRBs).
  • Analyze account data and performance metrics to drive business growth and improve volumes.
  • Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
  • Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs.
• Project Management
  • Provide onboarding support to banks for various NPCI products and services.
  • Ensure timely resolution of all operational, technical, and process related issues for assigned banks.
  • Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives.
• Stakeholder & Compliance Management
  • Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
  • Act as a single point of coordination for audits, reviews, and compliance related queries.
• Process Improvement & Automation
  • Identify process gaps, inefficiencies, and dependency driven activities.
  • Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.

Employee Perks and Benefits

• Insurance & Wellness:
  • Comprehensive Coverage: Medical, accidental, and life insurance.
  • Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
  • Annual Wellness Bouquet: Holistic wellbeing support.
• Family & Childcare:
  • Parental Leave: Inclusive maternity and paternity leave.
  • Daycare Support: Assistance for working parents.
• Mobility & Lifestyle:
  • Mobility Benefits: Relocation, transfers, and travel support.
  • Home Loan Interest Support: Up to 50% reimbursement.
  • Mobile Reimbursement: New handset every 2 years.
  • Car Lease, Salary Advance, Subsidized Meals.
  • Reward & Recognition Program.
  • Technology Innovation: Patents and IP Rights policy.
• Retirement Planning:
  • Provident Fund (PF) and Gratuity Contributions.