Senior Associate Relationship Management

National Payments Corporation of India; Delhi; On-site; INR 1,600,000 - 2,800,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

Parental leave

Relocation support

Retirement planning: PF and gratuity

Job summary

NPCI invites applications for a Senior Associate Relationship Management role focused on building and nurturing strategic relationships with partner banks in the digital payments ecosystem. The position involves governance engagements, driving portfolio growth across NPCI products and RuPay cards, and delivering data-driven insights to support business decisions.

The role requires strong stakeholder management, analytical capabilities, and a deep understanding of the NPCI digital payments

Qualifications

• 3+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with the ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payment ecosystem.

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong P&L understanding and contribute to business strategy, commercial frameworks, and incentive structures.
• Drive go-to-market strategy and increase market share of NPCI digital payment products.
• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs, ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments ecosystem, regulatory environment, and market trends.
• Utilize AI skills for data insights, work automation, dashboard understanding, portfolio management, revenue forecasting, compliance checks, and CRM updates.

Skills

Domain experts – Business

Interpersonal skills

+15 years experience

Job description

Senior Associate Relationship Management

National Payments Corporation of India (NPCI) – Full Time

Job Details

• Department: Relationship Management - Commercial Banks
• Date Opened: 20/07/2026
• Experience Level: Mid-Senior Level
• Job Type: Full Time
• Required Skills:
  • Domain experts – Business
  • Interpersonal skills
  • +15 years of experience

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong P&L understanding and contribute to business strategy, commercial frameworks, and incentive structures.
• Drive go‑to‑market strategy and increase market share of NPCI digital payment products.
• Lead end‑to‑end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Collaborate cross‑functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously, ensuring timely delivery and high‑quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs, ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments ecosystem, regulatory environment, and market trends.
• Utilize AI skills for data insights, work automation, dashboard understanding, portfolio management, revenue forecasting, compliance checks, and CRM updates.

Qualifications

• 3+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with the ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data‑driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payment ecosystem.

Benefits

• Comprehensive medical, accidental, and life insurance coverage.
• Employee assistance program: onsite medical center, financial/legal counselling, mental wellness.
• Annual wellness bouquet: holistic wellbeing support.
• Parental leave: inclusive maternity and paternity leave.
• Home and childcare support: nanny at home assistance for working parents.
• Mobility benefits: relocation, transfers, and travel support.
• Home loan interest support: up to 50% reimbursement.
• Mobile reimbursement: new handset every 2 years.
• Car lease, salary advance, subsidized meals.
• Reward and recognition program.
• Technology innovation: patents and IP rights policy.
• Retirement planning: PF and gratuity contributions.

NPCI is an Equal Opportunity Employer committed to fostering an inclusive workplace culture with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, sexual orientation, or other protected characteristics.