Associate Center Manager | TC Palya

cult fit; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Health Insurance

Cult Membership

Performance-based incentives

Job summary

Cultfit is seeking a Centre Manager in Bengaluru to lead a busy fitness centre and deliver an exceptional member experience while driving sales and ensuring smooth operations. You will own membership conversions, manage class schedules, supervise trainers, and uphold brand standards in a fast-paced environment.

Ideal candidates have 2–5 years in sales/operations, a degree, strong communication, and a passion for fitness.

Qualifications

• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• Bachelor's or Diploma completed; graduation in progress not eligible.

Responsibilities

• Meet/exceed membership sales targets and renewals.
• Oversee class schedules, trainer punctuality, and centre safety.
• Ensure smooth daily operations and inventory management.
• Build rapport with members and address escalations for a positive experience.

Skills

Sales

Operations

Customer Service

Communication

Ownership

Education

Bachelor's/Diploma

Job description

Location: Kaval Byrasandra, Bangalore

Salary: 3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2 - 5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Candidate Persona and Mandatory Criteria

• Minimum 1 years of customer facing sales experience
• Graduation or Diploma must be completed
• Candidates currently pursuing Graduation/Diploma cannot be considered, including those pursuing through distance learning
• Good communication skills in English
• Age criteria: 23 - 35 years
• Bike is mandatory
• Must be comfortable with sales/target oriented responsibilities
• Must be comfortable working on Saturdays and Sundays
• Must be comfortable with both straight and split shifts

Shift Timings

On most days, candidates will be assigned a straight shift:

• Morning: 5:30 AM - 2:30 PM
• Evening: 1:30 PM - 10:30 PM

Based on business requirements, candidates may be assigned a split shift:

• Morning: 5:30 AM - 9:30 AM
• Evening: 5:00 PM - 10:00 PM

Compensation & Benefits - PAN India

• CTC: 3 LPA
• Uncapped performance-based incentives, typically in the range of 15k-30k or more, depending on performance
• Health Insurance
• Cult Membership