Associate Center Manager | Gym Sales

cult.fit; Amritsar; On-site; INR 270,000 - 330,000; Full time

Job summary

Cultfit in Amritsar is seeking a Centre Manager to be the face of the center, driving member experience, sales performance, and operational excellence. You will own membership conversions, oversee daily operations, and nurture a vibrant, service-driven fitness environment.

The role requires strong ownership, customer focus, and the ability to manage schedules, inventories, and quality standards while representing Cultfit’s brand in everything you do.

Qualifications

• Bachelor's/Diploma in a relevant field.
• 2–5 years of experience in sales, operations, hospitality, retail, or service.
• Strong communication and customer handling skills.
• High ownership and problem-solving ability.
• Fitness/Wellness interest is a plus.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells; drive walk-in/trial conversions; manage membership conversion process.
• Centre Operations Management: Ensure smooth daily operations; oversee class schedules, trainer punctuality, and session readiness; conduct daily facility audits; manage inventory; address operational gaps.
• Member Experience & Engagement: Build rapport with members; resolve escalations; document feedback for continuous improvement; uphold Cultfit service quality.

Skills

Sales & customer handling

Operations management

Communication skills

Problem-solving

Team leadership

Education

Bachelor's or Diploma in relevant field

Job description

Work Location: Mall Road, Amritsar

Salary : 3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

• 1. Sales & Business Growth

  Own monthly targets for memberships, renewals, and upsells.

  Drive walk-in/trial conversions through effective consultations.

  Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

• 2. Centre Operations Management

  Ensure smooth daily operations using the prescribed checklist tools.

  Oversee class schedules, trainer punctuality, and session readiness.

  Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

  Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

  Address operational gaps related to attendance, bookings, equipment, or facility.

• 3. Member Experience & Engagement

  Build strong rapport with members to create a welcoming, community-driven environment.

  Resolve escalations and ensure a smooth before/during/after-class experience.

  Capture and document feedback from members and trainers for continuous improvement.

  Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM