Associate Center Manager

CultFit; Varanasi; On-site; INR 600,000 - 900,000; Full time

Job summary

Cultfit centre in India seeks a Centre Manager to lead member experience, drive sales, and ensure smooth operations. You will own membership targets, manage daily activities, and maintain service quality across classes and facilities.

The role emphasizes ownership, customer-centricity, and a passion for fitness in a fast-paced, service-driven environment.

Qualifications

• Bachelor's/Diploma degree required.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage membership conversion with clean, timely documentation via the portal.
• Centre Operations Management: Ensure smooth daily operations using prescribed checklists.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits for cleanliness, safety, and brand standards.
• Manage inventory of essentials and restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement: Build rapport with members for a welcoming environment.
• Resolve escalations and ensure smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for improvement.
• Uphold Cultfit’s service quality and represent the centre.

Skills

Strong communication

Customer handling

Ownership

Problem solving

Education

Bachelor's/Diploma degree

Job description

This job is provided by apna.co The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

• Sales & Business Growth
• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Centre Operations Management
• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Member Experience & Engagement
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

Qualifications & Skills

• Bachelor’s/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building