Associate Business Advisor

Capgemini; Dadri; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Wellness benefits

Health checks

Telemedicine

Top-up insurance

Elder care

Partner coverage

New parent support

Flexible work

Job summary

Capgemini India is seeking a customer service professional for its international contact centre in Dadri, Uttar Pradesh. The role requires 1–5 years of international contact centre experience, graduation, and strong written and verbal communication, with solid Excel and MS Office skills.

You will troubleshoot, de-escalate, and build lasting customer relationships while managing multiple interactions. Capgemini offers wellness benefits, access to extensive learning platforms, and a collaborative

Qualifications

• 1–5 years of international contact centre experience.
• Minimum graduation required.
• Strong written and verbal communication skills.
• Proficient in Excel and MS Office tools.

Skills

Customer service

Communication

Troubleshooting

Multitasking

De-escalation

Education

Graduation

Tools

Excel

MS Office

Job description

YOUR PROFILEStrong Communication & Customer Service Skills1 to 5 years of international contact centre experience.Min graduation requirements must.Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office toolsMust possess excellent written and oral communication, listening, and comprehension skills.Stellar customer service skills and the ability to de-escalate customer frustration.Superior problem-solving skills and the ability to work independently and objectively.Dedication to the customer experience with the ability to build and maintain strong relationships.Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.Sound decision making.Must be able to effectively adapt to accelerating changes.WHAT YOU'LL LOVE ABOUT WORKING HEREYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.We’re committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging to Capgemini. You are valued for who you are, and you can bring your original self to work.Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.