FBS Operations Execution Analyst II

Capgemini; Pune District; Hybrid; INR 1,350,000 - 1,650,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Comprehensive benefits

Career development

Flexible work arrangements

Private health insurance

Pension plan

Paid time off

Training & development

Job summary

Capgemini is seeking a seasoned professional to own execution and change management for medium to large-scale strategic and core operational activities within Service Operations. You will lead cross-functional teams and collaborate with stakeholders across the enterprise to deliver solutions aligned with business strategy, driving improvements in service, efficiency, and quality.

The role partners with Digital, Product, IT, and Underwriting to create impactful solutions, while providing

Qualifications

• Experience leading change management for medium to large-scale initiatives.
• Ability to collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead identification and development of business solutions and strategic initiatives.
• Manage execution and change management for large-scale operations projects.
• Collaborate with Digital, IT, Product, and Underwriting teams to deliver solutions.
• Provide presentations and communications to support strategic initiatives.

Skills

Salesforce

PowerBI

MS Office

Uniphore

Visio

Verint

SQL basics

Co-pilot

Tools

Salesforce

PowerBI

MS Office

Uniphore

Visio

Verint

SQL basics

Co-pilot

Job description

Job Summary

Takes ownership for the execution and change management for medium to large scale strategic and core operational activities within Service Operations. Leads and facilitates large cross-functional teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy. Collaborates with cross functional teams and key stakeholders across the enterprise to build effective relationships and lead the delivery of initiatives and implement solutions aligned with the enterprise strategy. Provides business analytics and problem resolution alternatives aimed at the improvement of service, efficiency and quality.

Essential Job Functions

Acts as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation. Leads the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology. Supports project execution and change management of large, high-level complex operations projects. Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio. Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives. Leads and supports change management execution activities including impact analysis, assessing change readiness and identifying key stakeholders. Collaborates with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio. Generates key insights that influence business decisions and solutions. Leads business analysis reviews and activities for business units to determine root cause analysis along with impact. Regularly develops and delivers presentations and communications supporting the execution of strategic initiatives and change management. Escalates issues affecting internal operations systems and external customers. Stays current on Service Operations change initiatives, and takes measures to understand and support change. Shares and takes action on research to drive improvements within Service Operations. Makes sound recommendations based on research of new technologies, techniques and tools to support the business. Provides mentorship and guidance to Operations Execution Analyst I. Performs other duties as assigned.

SRM - Salesforce - Intermediate (4-6 Years)

MS office tools - Intermediate (4-6 Years)

PowerBI - Intermediate (4-6 Years)

Uniphore - Entry Level (1-3 Years)

Visio and other process mapping tools - Intermediate (4-6 Years)

Verint & Cisco - Entry Level (1-3 Years)

SQL basics - Entry Level (1-3 Years)

Co-pilot - Entry Level (1-3 Years)

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.