Associate Agency Manager

HDFC ERGO General Insurance; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

HDFC ERGO General Insurance invites applications for an Associate Agency Manager to join our captive inbound call center team. The role emphasizes superb communication, a service-first mindset, and the ability to engage high-net-worth clients with professionalism.

Applicants should possess an undergraduate or graduate degree, with preference for graduates. Inbound call handling experience and a BFSI/customer service background are valued; working in shifts is required.

Qualifications

• Willing to work in a captive inbound call center setup.
• Experience in handling inbound calls is preferred.
• Excellent communication and engaging personality required.

Responsibilities

• Handle inbound calls from customers, including HNI clients.
• Maintain professional and courteous service, with a can-do attitude.
• Work in rotational shifts with weekly offs as per schedule.

Skills

Inbound call handling

Communication skills

Customer service

Education

Graduate or above

Job description

New Job Title Associate Agency Manager

Basic Section

Skill

Any Graduate

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week