Customer Service Associate | Voice/Non-Voice Process | Gurugram

Wsne Consulting; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Two-way cab facility

International process exposure

Career growth opportunities

Compensation varies

Incentives

Job summary

Wsne Consulting in Gurugram, Haryana, invites energetic applicants to join our International Voice/Chat Process. Both freshers and experienced candidates are welcome.

You will handle customer interactions, resolve queries, document interactions, and meet productivity targets while working in rotational shifts. Immediate joiners preferred.

Two-way cab facility and opportunities for learning and career growth are provided.

Qualifications

• Minimum qualification: 12th Pass and above.
• More than 1 year experienced candidates are eligible to apply.
• Experience in International voice / chat process required
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.
• Immediate Joiners Required

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries efficiently and provide accurate information.
• Deliver exceptional customer service and ensure a positive customer experience.
• Adhere to process guidelines and quality standards.
• Accurately document customer interactions in the system.
• Meet defined productivity and performance metrics.

Skills

Good verbal communication

Typing skills

Basic computer knowledge

Education

12th Pass

Job description

We are looking for enthusiastic and customer-centric individuals to join our International Voice/Chat Process. Both freshers and experienced candidates are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries efficiently and provide accurate information.
• Deliver exceptional customer service and ensure a positive customer experience.
• Adhere to process guidelines and quality standards.
• Accurately document customer interactions in the system.
• Meet defined productivity and performance metrics.

Eligibility Criteria

• Minimum qualification: 12th Pass and above.
• More than 1 year experienced candidates are eligible to apply.
• Experience in International voice / chat process required
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.
• Immediate Joiners Required

Benefits

• Two-way cab facility
• Opportunity to work with a leading international process.
• Excellent learning and career growth opportunities.
• Compensation Details - depends on interview
• Variables & incentives

Contact -

HR Neha - 9990035668