Dispatch Executive

Growit India; Surat; On-site; INR 360,000 - 600,000; Full time

Job summary

Growit India in Surat, Gujarat is seeking a Dispatch Operations Coordinator to manage day-to-day dispatch activities, ensuring timely and accurate shipment of materials to customers and channel partners.

You will coordinate with warehouse, sales, production, logistics and supply chain teams to optimize order fulfillment, prepare documents, plan vehicle loading, and monitor shipments from processing to delivery.

Responsibilities

• Manage day-to-day dispatch operations and ensure timely dispatch of materials to customers and channel partners.
• Coordinate with Warehouse, Sales, Production, Logistics, and Supply Chain teams to ensure smooth and timely order fulfillment.
• Prepare and verify dispatch documents, including invoices, delivery challans, packing lists, and transport documents.
• Plan and coordinate vehicle placement and loading schedules based on customer orders and dispatch priorities.
• Coordinate with transporters and logistics service providers for vehicle availability, shipment movement, and timely delivery.
• Monitor dispatches from order processing to final delivery and provide regular shipment status updates.
• Ensure proper quantity, product, packaging, and documentation checks before dispatch.
• Maintain accurate dispatch records, shipment details, transporter information, and delivery status in ERP or other tracking formats.
• Coordinate with the warehouse team to ensure proper picking, packing, loading, and documentation of materials.
• Follow up with transporters and customers regarding delivery schedules, delays, shortages, damages, or other shipment-related issues.
• Identify and resolve dispatch-related issues to minimize delays and ensure customer satisfaction.
• Ensure compliance with company policies, transportation requirements, and dispatch procedures.
• Prepare daily, weekly, and monthly dispatch reports and provide relevant operational updates to management.
• Monitor pending orders and dispatches and coordinate with concerned departments for timely closure.
• Support continuous improvement initiatives related to dispatch accuracy, turnaround time, transportation coordination, and operational efficiency.

Job description

Key Responsibilities

• Manage day-to-day dispatch operations and ensure timely and accurate dispatch of materials to customers, dealers, distributors, and channel partners.
• Coordinate with Warehouse, Sales, Production, Logistics, and Supply Chain teams to ensure smooth and timely order fulfillment.
• Prepare and verify dispatch documents, including invoices, delivery challans, packing lists, transport documents, and other required documentation.
• Plan and coordinate vehicle placement and loading schedules based on customer orders and dispatch priorities.
• Coordinate with transporters and logistics service providers for vehicle availability, shipment movement, and timely delivery.
• Monitor dispatches from order processing to final delivery and maintain regular updates on shipment status.
• Ensure proper quantity, product, packaging, and documentation checks before dispatch.
• Maintain accurate dispatch records, shipment details, transporter information, and delivery status in ERP systems and/or other tracking formats.
• Coordinate with the warehouse team to ensure proper picking, packing, loading, and documentation of materials.
• Follow up with transporters and customers regarding delivery schedules, delays, shortages, damages, or other shipment-related issues.
• Identify and resolve dispatch-related issues to minimize delays and ensure customer satisfaction.
• Ensure compliance with company policies, transportation requirements, and dispatch procedures.
• Prepare daily, weekly, and monthly dispatch reports and provide relevant operational updates to management.
• Monitor pending orders and dispatches and coordinate with concerned departments for timely closure.
• Support continuous improvement initiatives related to dispatch accuracy, turnaround time, transportation coordination, and operational efficiency