Dispatch Support

MSI Services Pvt Ltd; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is seeking an experienced logistics dispatcher to build, schedule, and optimize truck deliveries using routing software. The role monitors driver activity, communicates delays, and ensures safety and productivity targets are met.

You will coordinate with customers, warehouse, and transport teams to maintain FMCSA/DOT compliance and accurate documentation, while seeking continuous process improvements and utilization efficiency.

Qualifications

• 1-year minimum experience dispatching drivers.
• Experience using routing software; Descartes Software Preferred.
• Experience using safety geared software; LYTX/ Drive Cam Preferred.
• Experience using ELD and asset tracking software; Geotab Preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.

Responsibilities

• Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
• Monitors driver’s activity to ensure deliveries are completed, productivity and safety measures are achieved.
• Communicates delivery details including changes, delays, times/ETAs, and special handling requests.
• Arranges for preventive maintenance and repairs of equipment.
• Maintains customer, driver, warehouse, sales and management satisfaction by meeting delivery expectations safely and productively.
• Monitors transportation activities to ensure FMCSA and DOT compliance for drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).
• Provides feedback to management for process improvement through reports or onsite observations.
• Collects, uploads, and stores documentation for outbound freight, driver compliance and vehicle maintenance records.
• Monitors driver and equipment utilization and provides feedback for under/over utilization.
• Partners with supply chain teams to solve delivery problems and improve processes.
• Performs additional duties as required.

Skills

Dispatching drivers

Routing software

Fleet/transportation management

DOT compliance knowledge

Data analysis/reporting

Tools

Descartes routing software

LYTX

DriveCam

Geotab

Job description

• Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
• Monitors driver’s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.
• Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.
• Arranges for necessary preventive maintenance and repairs of equipment
• Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity
• Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).
• Provides feedback to management for process improvement through running reports or onsite observations
• Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.
• Monitors driver and equipment utilization -provide feedback for under or over utilization
• Partners with supply chain teams to solve delivery problems and strategies on process improvement
• Perform additional duties as required and or requested.

Desired Candidate Profile

• Experience using both warehouse and transportation systems.
• 1-year minimum experience dispatching drivers.
• Experience using routing Software; Descartes Software Preferred.
• Experience using our Safety geared software; LYTX/ Drive Cam Preferred.
• Experience using ELD and asset tracking software; Geotab Preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.