Assistant Store Manager

Weekday AI (YC W21); Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Weekday AI (YC W21) in Mumbai is seeking an experienced Store Manager to oversee end-to-end store operations, drive sales, and lead a high-performing retail team. The role demands hands-on leadership and a focus on delivering exceptional customer experiences.

The ideal candidate will excel in inventory control, customer service, and performance management, using data to optimize KPIs and ensure an outstanding shopping experience for every customer. This is a full-time position based in Mumbai.

Qualifications

• 8+ years of experience in retail store management.
• Experience end-to-end store operations and sales performance.
• Strong customer service and leadership skills.

Responsibilities

• Manage day-to-day store operations and ensure smooth and efficient functioning.
• Drive store sales, revenue, and profitability in line with business targets.
• Monitor key retail metrics including sales, conversion, average transaction value, and team KPIs.
• Lead, motivate, coach, and develop store sales and support teams.
• Set individual and team targets and monitor performance against agreed objectives.
• Ensure consistently high standards of customer service and overall customer experience.
• Handle customer queries, complaints, and escalations and ensure timely resolution.
• Monitor inventory levels, stock movement, product availability, and replenishment requirements.
• Coordinate with warehouse, logistics, merchandising, and internal support teams.
• Ensure effective visual merchandising and maintain high standards of store presentation.
• Maintain store hygiene, discipline, safety, and operational standards.
• Monitor billing, cash handling, daily sales reconciliation, and store documentation.
• Conduct regular stock checks and support inventory audits and reconciliation.
• Ensure adherence to retail SOPs, company policies, and operational processes.
• Analyse sales, inventory, and performance reports and implement corrective actions where required.
• Support promotional campaigns, new product launches, customer events, and other store initiatives.
• Prepare and share regularMIS, sales, inventory, and performance reportswith management.

Skills

Retail operations

Sales management

Team leadership

Inventory control

Customer relations

Store performance

Visual merchandising

Billing & cash

Reporting

Analytical skills

Job description

Job Description:

This role is for one of the Weekdays clients

Salary range: Rs 600000 - Rs 900000 (ie INR 6-9 LPA)

Experience: 8+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced and results-driven Store Managerto oversee end-to-end store operations, drive sales performance, deliver an exceptional customer experience, and lead a high-performing retail team.

The ideal candidate will have strong expertise in retail operations, sales management, team leadership, inventory control, customer relationship management, and store performance optimisation. The role requires a hands-on leader who can manage daily operations while consistently achieving business and customer-service objectives.

Key Responsibilities

• Manage day-to-day store operations and ensure smooth and efficient functioning.
• Drive store sales, revenue, and profitability in line with business targets.
• Monitor key retail metrics includingsales, conversion, average transaction value, and team KPIs.
• Lead, motivate, coach, and develop store sales and support teams.
• Set individual and team targets and monitor performance against agreed objectives.
• Ensure consistently high standards of customer service and overall customer experience.
• Handle customer queries, complaints, and escalations and ensure timely resolution.
• Monitor inventory levels, stock movement, product availability, and replenishment requirements.
• Coordinate with warehouse, logistics, merchandising, and internal support teams.
• Ensure effective visual merchandising and maintain high standards of store presentation.
• Maintain store hygiene, discipline, safety, and operational standards.
• Monitor billing, cash handling, daily sales reconciliation, and store documentation.
• Conduct regular stock checks and support inventory audits and reconciliation.
• Ensure adherence to retail SOPs, company policies, and operational processes.
• Analyse sales, inventory, and performance reports and implement corrective actions where required.
• Support promotional campaigns, new product launches, customer events, and other store initiatives.
• Prepare and share regularMIS, sales, inventory, and performance reportswith management.

What Makes You a Great Fit

• 8+ years of experiencein retail store management, retail operations, sales, or a related field.
• Strong experience managingend-to-end store operations and sales performance.
• Proven ability to lead, motivate, and manage retail sales and support teams.
• Strong understanding ofsales targets, KPIs, conversion, revenue, and performance management.
• Hands-on experience with inventory management, stock control, replenishment, and audits.
• Strong customer relationship management and customer-service skills.
• Experience handling customer complaints, escalations, and service recovery.
• Good understanding of visual merchandising and store presentation standards.
• Experience managing billing, cash handling, daily sales reporting, and store documentation.
• Strong analytical skills with the ability to interpret sales and inventory data and take corrective action.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple operational priorities.
• Proactive, commercially aware, and hands-on approach to retail leadership.
• Ability to maintain operational discipline while creating a positive and customer-focused store environment.