Store Manager

Tynimo Life Style; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Tynimo Life Style is seeking an Assistant Store Manager / Store Manager for Mumbai Airport, T2. You will lead daily store operations, drive sales, and ensure high standards of customer service and visual merchandising.

Reporting to the Retail Head, you will manage a team, train staff, and maintain stock integrity while upholding company policies and SOPs in a fast-paced retail environment.

Qualifications

• Undergraduate/ Graduate qualification required.
• Experience: minimum 6+ years in retail is preferred.
• Strong leadership and customer-service orientation.

Responsibilities

• Oversee day-to-day store operations including opening and closing per SOPs.
• Maintain store standards, hygiene, VM displays, and liaise with support functions to resolve issues.
• Enforce company policies, SOPs, and employment standards.
• Provide cashiering support, assist in POS training, and mentor new and existing staff.
• Strive to achieve sales targets for the store and categories.
• Minimise shrinkage through staff training on merchandise handling.
• Manage customer complaints and inquiries to ensure high service levels.
• Conduct audits to uphold customer service, till, and housekeeping standards.
• Coordinate with merchandising on product quality and stock issues.
• Develop staff through on-the-job training, VM training, and product knowledge.
• Oversee inbound and outbound stock and inventory control.
• Work as part of a sales team focused on customer-first service.
• Provide regular feedback to Store Manager for rewards and recognition.

Skills

Commercial Acumen

Customer Focus

Managing Teams

Effective communication

Role modelling

Planning & Organising

Education

Undergraduate/ Graduate

Job description

ROLE AND ELIGIBILITY CRITERIA

Role/Position:

Assistant Store Manager / Store Manager

Reporting to:

Retail Head

Location:

Mumbai Airport, T2

Basic Eligibility Criteria:

• Experience: Minimum 6+ year experience in retail industry
• Qualification: Undergraduate/ Graduate

Selection Process:

• Screening round by Hr
• Personal Interview by Retail Head & MD

KEY RESPONSIBILITIES:

• Responsible for the day to day running of store operations Responsible for Opening and Closing of store (Adherence to Opening and Closing SOP)
• Responsible for Maintaining Store standards Hygiene, VM displays (adjusting displays that lack order), follow up with support functions to close store concerns
• Adhering and driving company policies, Store SOP, and employment standards
• Be a role model in cashiering and assist in POS training and provide support to new & existing team members.
• Ensuring achievement of sales targets which have been set for the store and categories.
• Ensure minimization of shrinkage levels in the store, training the teams on how to handle merchandise and protect stock. .
• Managing & resolving customer complaints and queries
• Responsible for conducting audit/s for achieving standards in customer service, Till service and housekeeping standards etc.
• Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team.
• Working on adequate learning and development of the team through on job training, VM training, product training etc.
• Managing Inward & Outward of stocks and inventory management
• Work as part of a team of Sales Advisors always demonstrating that the customer comes first.
• Engage the staffs with regular briefing and give feedbacks to Store manager for concluding rewards and recognition.

SKILLS REQUIRED:

• Commercial Acumen
• Customer Focus
• Managing Teams
• Effective communication
• Role modelling
• Planning & Organising