Assistant Store Manager

Ample Technologies Pvt Ltd; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Ample Technologies Pvt Ltd is seeking a Store Manager to lead a premium retail unit in Mumbai. You will drive store performance, manage a team of at least ten members, and ensure stock, SOPs, and customer service standards are met.

The role requires strong leadership, excellent communication, and the ability to adapt to high-end customer expectations. You will analyze reports, generate insights in Excel, and coordinate with cross-functional teams to maintain brand integrity and deliver a

Qualifications

• Strong leadership to manage teams of 10+ members over 2–3 years.
• Excellent communication and customer handling skills.
• Experience with premium/upmarket brand retail and high-end stores.
• Analytical mindset with data/report generation and problem solving.
• Flexible and adaptable to varying working hours.

Responsibilities

• Oversee complete store operations and performance management.
• Maintain relevant reports to track progress levels.
• Plan and ensure stock availability and timely replenishment.
• Adhere to SOPs and brand guidelines.
• Deliver the right product and service mix for customers.
• Collect market intelligence and trends to enhance business.
• Lead team reviews and briefings; manage escalations promptly.
• Ensure delivery and adherence to store audits by the team.
• Set an example with attention to detail and strong leadership.

Skills

Leadership

Communication

Customer service

Analytical skills

Problem solving

Multitasking

Strategic thinking

Conceptual knowledge

Excel

Tools

Excel

Job description

• Complete Store Operations, Performance Management,team work in the store.
  
• Maintain all relevant reports to keep a track of the progress level.
  
• Ensure Planning & Availability of the stocks.
  
• Adherence to SOP’s
  
• Being able t deliver the right mix of the product and services.
  
• Collect accurate & timely market intelligence & trends to enhance business.
  
• Handling team reviews & team briefings.
  
• Ensuring the deliveries & adherence to store audits via the team.
  
• Handling escalations on priority.
  
• Lead the team by example, with an eye to detail with regards to the business.
  
• Possess excellent communication and customer handling skill.
  
• Should have worked in Premium Brand / Upmarket Segment Store / High End Retail / Cluster Manager in LF Retail chains.
  
• Should have handled a team of minimum (10 members) for at least 2-3 years
  
• Computer savvy, especially handling reports and generating them in Excel.
  
• Possess good leadership skills, analytical skills and problem solving skills.
  
• Able to multitask.
  
• Conceptual knowledge.
  
• Creative and has strategic thinking in place.
  

Requirements

• Should have flair for customer service
  
• Confident and presentable
  
• Should be flexible and adaptable in working hours