Assistant Sales Manager

Thomas Cook; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Thomas Cook in Bangalore invites an Assisatant Manager- Sales to drive outbound leisure travel sales across HSR Layout, JP Nagar, Jaya Nagar and Electronic City. You will lead daily to monthly targets, manage enquiries, build relationships with city PSAs and Travel Agents, coordinate with service teams for post-sale processes and ensure high customer satisfaction.

Join a dynamic team focused on revenue growth, customer care, and compliant operations, with a strong emphasis on telesales,

Qualifications

• Experience in travel sales and customer handling.
• Strong communication and negotiation skills.
• Ability to work under targets and manage time effectively.

Responsibilities

• Achieve daily/weekly/monthly targets as guided by the BM.
• Handle enquiries via Walk-in, Telephonic, Email, City PSA and Travel Agents.
• Provide complete product and cost details to customers.
• Build and maintain relationships with city PSAs and travel agents.
• Coordinate with service team for post-sale handoffs and timely delivery.
• Maintain daily sales reports and follow up on new offers.

Job description

Role - Assisatant Manager- Sales

Location- Bangalore (HSR Layout, J P Nagar, Jaya Nagar & Electronic City

Business- Leisure Travel Outbound

• 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM
• 2. Maintain & follow grooming standards as specified in the SOP Manual
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Responsible to handle enquiries through Walk in, Telephonic, Email, City PSA & Travel Agents 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP
• 8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Responsible to coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
• 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
• 15. Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 16. Ensure compliance to systems and process as per audit requirement.
• 17. Ensuring Business Losses are reduced.
• 18. Attending to customer escalations and resolving them in a timely manner.
• 19. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
• 20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.