Travel Sales Manager

SOTC Travel Limited; Chennai District, Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

SOTC Travel Limited in Chennai is seeking a target-driven Sales Executive to manage customer enquiries, convert leads into bookings and coordinate with service teams for post-sale support.

The role requires maintaining grooming standards, following SOPs, and achieving daily, weekly and monthly targets while maintaining high customer satisfaction and timely follow-ups.

Responsibilities

• 1. Achieve daily, weekly and monthly targets as specified by the BM
• 2. Maintain & follow grooming standards as specified in the SOP Manual
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Handle enquiries through Walk in, Telephonic, Email, City PSA & Travel Agents
• 5. Ensure customer is provided with complete details pertaining to the product & cost
• 6. Build relationships and service the city PSA & TAs
• 7. Maintain query turnaround time as per SOP
• 8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Maintain enquiries in a database for future follow-ups and send emails on new offers
• 12. Maintain Customer Satisfaction levels at min 95% during interactions
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
• 15. Minimize risk exposure by due diligence
• 16. Ensure compliance to systems and process as per audit
• 17. Reduce Business Losses
• 18. Attend to customer escalations and resolve timely
• 19. Identify new revenue generation opportunities for distribution expansion
• 20. Understand market and gain competition insights to adjust plans and strategy

Job description

• 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM
• 2. Maintain & follow grooming standards as specified in the SOP Manual
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Responsible to handle enquiries through Walk in, Telephonic, Email, City PSA & Travel Agents
• 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP
• 8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Responsible to coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
• 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
• 15. Ensure minimal risk related exposure for the organization by doing all necessary due diligence.
• 16. Ensure compliance to systems and process as per audit requirement.
• 17. Ensuring Business Losses are reduced.
• 18. Attending to customer escalations and resolving them in a timely manner.
• 19. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
• 20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.