Assistant Sales Manager

Thomas Cook India Limited; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Thomas Cook India Limited Bengaluru is seeking a results-driven travel sales executive to achieve daily, weekly and monthly targets while following SOPs and grooming standards.

You will handle enquiries through walk-ins, telephonic, email and travel agents, provide complete product details, maintain daily sales reports, and ensure 95% customer satisfaction through diligent post-sale coordination. This role also requires accurate data entry and timely follow-ups to ensure payments are collected.

Responsibilities

• Responsible to achieve daily / weekly / monthly targets as specified by the BM.
• Maintain & follow grooming standards as specified in the SOP Manual.
• Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
• Ensure that customer is provided with complete details pertaining to the product & cost
• Responsible for relationship building and servicing the city PSA & TAs
• To maintain query turnaround time as per SOP
• Initiate telesales calls for follow ups & closure of sales bookings
• Responsible to coordinate with service team for post-sale process
• Maintain Daily Sales Report
• Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers
• Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
• Adhere to company policy and systems
• Ensure zero monetary losses by cancellation of liabilities and timely collections

Job description

Responisbilities:-

• 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.
• 2.Maintain & follow grooming standards as specified in the SOP Manual.
• 3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
• 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Responsible to coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers
• 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections