Assistant Sales Manager

Thomas Cook India Limited; Jalandhar; On-site; INR 420,000 - 620,000; Full time

Job summary

Thomas Cook India Limited in Jalandhar is seeking an Assistant Sales Manager to drive the assigned lines of business, acquire new customers, and achieve monthly, quarterly and annual sales targets. You will manage margins, oversee onboarding, ensure high service standards, and ensure compliance with RBI/FEMA/AML guidelines while coordinating with branch delivery teams and the dealing room.

This role requires leadership at the Manager/Senior Manager level and strong CRM data insight to sharpen

Qualifications

• Experience in driving sales targets in B2B/B2C environments.
• Knowledge of RBI, FEMA and AML guidelines is preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Acquire new business and achieve the set sales targets.
• Achieve the assigned revenue targets on a monthly/quarterly/annual basis.
• Responsible for margin management.
• Lead a team and drive performance for Airport counters and branches.
• Ensure smooth onboarding of customers and seamless operations.
• Maintain high service standards and ensure accuracy in reporting.
• Ensure compliance with SOPs, policies and RBI/FEMA/AML guidelines.
• Coordinate effectively between customers and the branch service delivery team and dealing room.

Skills

Sales

CRM data analysis

Team leadership

Customer onboarding

Tools

CRM system

Job description

Please find the JD.

Role

Assistant Sales Manager

Location

Jalandhar

Responsibilities

1. Responsible to acquire new business – by driving the assigned line of business & achieve the set sales targets.
2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis.
3. Responsible for margin management.
4. Explore new markets to penetrate & achieve the benchmarked conversion ratio.
5. Responsible for smooth on-boarding of customers and conduct seamless operations.
6. Responsible for high accuracy and setting excellent customer service standards.
7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.
8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis.
9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines.
10. Maintain effective co-ordination between the customer and the branch service delivery team
11. Responsible to report the actual daily position to dealing room
12. Be a team player and ensure a cohesive working
13. Relationship management with the customers for a long term mutually beneficial business association
14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
15. Analyzing the CRM data and refining / sharpening the approach of the team
16. Giving inputs to the Digital Marketing team about customer trends and preferences Supervisory
17. In case of a Manager / Senior Manager – In addition to the responsibilities listed above, they will be responsible to lead a team.
18. Be accountable to manage a shift in case of an Airport counter.
19. Supervise & guide the team members on overall branch operations, accuracy and timely deliveries.
20. Train the team on sales & operational techniques.
21. Review the team performance on a periodic basis.
22. Lead and motivate the team to perform their tasks efficiently.
23. Drive 100% regulatory and statutory compliance.
24. Ensure the team is abreast of the regulatory and compliance changes and the team participates in the online tests and pass it.
25. Achieve planned sales for the Airport, B2C and B2B on a monthly / quarterly / annual basis.
26. Achieve net revenue on an annual basis.
27. High level of Service Quality.
28. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines.