Assistant Sales Manager

Thomas Cook India Limited; Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

Thomas Cook India Limited in Delhi is seeking a Sales Executive to drive daily/weekly/monthly targets, manage enquiries and bookings, and maintain customer details.

You will handle walk-ins, calls, emails, city PSA and travel agents, build relationships, coordinate with service team for post-sale, and maintain daily sales reports. The role emphasizes providing complete product details, timely follow-ups with offers, and high customer satisfaction.

Responsibilities

• Achieve daily/weekly/monthly targets as specified by the BM.
• Maintain & follow grooming standards as specified in the SOP Manual.
• Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• Handle enquiries through Walk in, Telephonic, Email, City PSA & TravelAgents
• Provide customers with complete details pertaining to the product & cost
• Build relationships and servicing the city PSA & TAs
• Maintain query turnaround time as per SOP
• Initiate telesales calls for follow ups & closure of sales bookings
• Coordinate with service team for post-sale process
• Maintain Daily Sales Report
• Maintain enquiries in a database for future follow-ups and regularly send emails on offers
• Maintain Customer Satisfaction levels at min 95% during the entire customer interaction
• Adhere to company policy and systems
• Ensure zero monetary losses by cancellation of liabilities and timely collections

Job description

1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.

2.Maintain & follow grooming standards as specified in the SOP Manual.

3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents

5. Ensure that customer is provided with complete details pertaining to the product & cost

6. Responsible for relationship building and servicing the city PSA & TAs

7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings

9. Responsible to coordinate with service team for post-sale process

10. Maintain Daily Sales Report

11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers

12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction

13. Adhere to company policy and systems

14. Ensure zero monetary losses by cancellation of liabilities and timely collections