Assistant Restaurant Manager - QSR

Belhem Hospitality; Chennai District, Bengaluru, Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Belhem Hospitality is seeking a capable manager to supervise an individual outlet and drive cafe sales while ensuring profitability. The role involves forecasting, target allocation across teams, asset maintenance, and strict adherence to SOPs for cash handling and tenders.

The candidate will also focus on wastage control, stock forecasting, manpower planning, and staff development to meet and exceed management visit and customer service targets.

Qualifications

• Must supervise an individual outlet.
• Drive cafe sales and profitability.
• Forecast sales and allocate targets across teams.
• Maintain assets and equipment.
• Ensure timely indent placement for cafe operations.
• Control wastage and manage costs.
• Ensure SOPs on cash handling and tenders are followed.
• Forecast stock levels to keep operations smooth.

Responsibilities

• Supervise outlet operations on a day-to-day basis.
• Lead and motivate the team to meet sales targets.
• Ensure daily briefing on SOPs and training needs.
• Handle grievances and drive performance improvements.
• Ensure training certifications are in place for staff.
• Maintain accurate sales reports and cafe registers.
• Implement quality audits and SOP adherence.
• Optimize manpower through efficient duty rosters.

Skills

Outlet supervision

Sales optimization

Sales forecasting

Asset maintenance

Indent accuracy

Wastage control

SOP compliance

Stock forecasting

Job description

Financial:

• Supervise an individual outlet.


• Maximize Caf sales performance and drive profits.


• Sales forecasting and apportioning targets across teams.


• Asset & Equipment maintenance.


• Assuring the Timely & Accurate indent is placed for the caf.


• Wastage control measures.


• Ensuring the compliance of the SOPs on cash & all the tenders.


• Timely forecast of the stock in order to ensure the smooth operation of the Restaurant.

Learning & Development Management:

• Retention of manpower.


• Motivating the team to ensure the sales target is met.


• Briefing the team on a daily basis to ensure the team understands the importance SOPs


• Ensure the team is groomed to move to the next level.


• Grievance handling & solving issues.


• Ensure the Training Certification of team members.

Process Indicators:

• Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).


• Ensuring the Quality Audits done on day to day basis.


• Implementation of SOPs.


• Efficient utilization of the manpower by means of effective charting out of the duty roster.


• Integrity, cost controls and Waste Management.


• Ensuring 90% score in the Management Visit Report.

Customer orientation:

• Ensure all the Customer complaints are resolved.


• Analysis of Customer database complaints & drive the footfall in the Restaurants.


• Ensuring the SOPs are followed by the team in the caf to drive customer focus.


• Ensuring the Training norms is met.


• Ensuring 90% score in the Management Visit Report.

Exp.-Min 3 years in total and 1 year as a Manager