Walk-in | Shift Manager

Devyani International; Jhajjar, Faridabad District, Gurugram District; On-site; INR 300,000 - 327,000; Full time

Benefits offered by this job

Career Growth

Performance Incentives

Employee Meals

Training & Development

Statutory Benefits

Job summary

Devyani International is seeking a Shift Manager to lead restaurant operations for KFC / Pizza Hut / Costa Coffee on assigned shifts. The role focuses on customer satisfaction, target achievement, and maintaining food safety and brand standards.

You will supervise teams, manage rosters, support onboarding, and drive sales while controlling costs. The position emphasizes compliance with FSSAI guidelines and strong people management within a dynamic hospitality environment.

Qualifications

• Graduate in any discipline preferred.
• Hospitality or Hotel Management qualification is an added advantage.

Responsibilities

• Ensure smooth day-to-day restaurant operations during assigned shifts.
• Deliver excellent customer service and resolve guest concerns promptly.
• Monitor product quality, food safety, cleanliness, and service standards.
• Ensure compliance with SOPs and brand standards.
• Supervise and motivate Team Members during shifts.
• Conduct shift briefings and assign responsibilities.
• Manage employee attendance, roster planning, and manpower deployment.
• Support recruitment, onboarding, and training of new team members.
• Drive sales and upselling initiatives to achieve store targets.
• Monitor daily sales, productivity, and operational KPIs.
• Control food cost, breakages, wastages, and inventory variance.
• Support local store marketing activities to increase business.
• Ensure compliance with FSSAI guidelines and company food safety standards.
• Maintain hygiene, sanitation, and workplace safety procedures.
• Complete all operational and compliance checklists accurately.
• Monitor stock levels and place requisitions as required.
• Conduct inventory counts and maintain stock accuracy.
• Handle cash management, deposits, and end-of-shift reconciliation.

Skills

Team Leadership

Customer Service Excellence

People Management

Communication Skills

Problem Solving

Inventory Management

Food Safety Knowledge

Sales Orientation

Education

Graduate in any discipline

Hospitality or Hotel Management qualification

Job description

Position: Shift Manager
Brand: KFC / Pizza Hut / Costa Coffee
Location: As Assigned
CTC: 3.00 LPA to 3.27 LPA

Job Purpose

To lead restaurant operations during assigned shifts, ensure customer satisfaction, achieve sales targets, maintain food safety and quality standards, and effectively manage restaurant team members.

Key Responsibilities

Operations Management

• Ensure smooth day-to-day restaurant operations during assigned shifts.
• Deliver excellent customer service and resolve guest concerns promptly.
• Monitor product quality, food safety, cleanliness, and service standards.
• Ensure compliance with company SOPs and brand standards.

Team Management

• Supervise and motivate Team Members during shifts.
• Conduct shift briefings and assign responsibilities.
• Manage employee attendance, roster planning, and manpower deployment.
• Support recruitment, onboarding, and training of new team members.

Sales & Business Performance

• Drive sales and upselling initiatives to achieve store targets.
• Monitor daily sales, productivity, and operational KPIs.
• Control food cost, breakages, wastages, and inventory variance.
• Support local store marketing activities to increase business.

Compliance & Food Safety

• Ensure compliance with FSSAI guidelines and company food safety standards.
• Maintain hygiene, sanitation, and workplace safety procedures.
• Complete all operational and compliance checklists accurately.

Inventory & Cash Management

• Monitor stock levels and place requisitions as required.
• Conduct inventory counts and maintain stock accuracy.
• Handle cash management, deposits, and end-of-shift reconciliation.

Candidate Requirements

Education

• Graduate in any discipline preferred.
• Hospitality or Hotel Management qualification will be an added advantage.

Experience

• 2 to 5 years of experience in QSR, Restaurant, Caf, Retail, or Hospitality operations.
• Minimum 1 year of supervisory or team-handling experience preferred.

Skills Required

• Team Leadership
• Customer Service Excellence
• People Management
• Communication Skills
• Problem Solving
• Inventory Management
• Food Safety Knowledge
• Sales Orientation

Key Performance Indicators (KPIs)

• Sales Achievement
• Customer Satisfaction Scores
• Food Safety & Audit Compliance
• Labor Cost Management
• Attrition Control
• Inventory Accuracy
• Team Development & Retention

Benefits

• Career Growth Opportunities
• Performance-Based Incentives
• Employee Meal Benefits
• Training & Development Programs
• PF, ESI, Mediclaim and Other Statutory Benefits