Assistant Operation Manager

CreditQ - Ab CreditQ Hai, Defaulters Nahi; Jaipur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

CreditQ seeks an experienced Operations & Admin Manager to oversee daily operations, administrative functions, and HR processes. The role requires strong organizational skills, leadership, and hands-on experience with business software, CRM systems, MIS reporting, and operational tools.

The candidate will drive efficiency and maintain data integrity across departments. You will supervise back-end operations, manage vendor relations, and develop policies to improve processes, with a focus on

Qualifications

• Experience with CRM, ERP, and HRMS systems in a corporate setting.
• Strong MS Excel skills including VLOOKUP, Pivot Tables and data analysis.
• Hands-on in MIS reporting and operations management.
• Excellent communication and team management abilities.

Responsibilities

• Oversee day-to-day operational and administrative activities.
• Ensure smooth office operations and backend processes.
• Monitor CRM, ERP, HRMS, and other business software platforms.
• Generate and maintain MIS reports and dashboards.
• Coordinate with departments to improve efficiency.
• Manage employee records, vendor coordination, and admin tasks.
• Develop and implement operational policies and processes.
• Monitor data accuracy, compliance, and system updates.
• Handle software coordination, user access management, and IT liaison.
• Prepare reports and presentations for management review.
• Ensure timely completion of operational tasks and projects.

Skills

CRM

ERP

HRMS

Google Workspace

Microsoft Office

Excel

MIS Reporting

Analytical thinking

Problem solving

Communication

Team leadership

Task management

Process automation

Education

Bachelor's or Master's in Business Administration / Operations / IT

Freshers welcome in operations/admin/backend management

Job description

Job Summary:

We are seeking an experienced, detail-oriented Operations & Admin Manager to oversee daily operations, administrative functions, and HR processes. The ideal candidate should possess strong organizational skills, leadership abilities, and hands-on experience with various business software, CRM systems, MIS reporting, and operational management tools.

Key Responsibilities:

• Manage and supervise day-to-day operational and administrative activities.
• Ensure smooth functioning of office operations and backend processes.
• Monitor and maintain CRM, ERP, HRMS, and other business software platforms.
• Generate, analyze, and maintain MIS reports and operational dashboards.
• Coordinate with different departments to improve operational efficiency.
• Manage employee records, documentation, vendor coordination, and office administration.
• Develop and implement operational policies, procedures, and process improvements.
• Monitor data accuracy, compliance, and system updates.
• Handle software-related coordination, user access management, and troubleshooting with IT teams.
• Prepare reports and presentations for management review.
• Ensure timely completion of assigned operational tasks and projects.

Required Skills:

• Strong knowledge of CRM, ERP, HRMS, Google Workspace, Microsoft Office Suite, and backend management systems.
• Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, Reporting, Data Analysis).
• Experience in MIS Reporting and Operations Management.
• Strong analytical and problem-solving abilities.
• Excellent communication and team management skills.
• Ability to manage multiple tasks and deadlines effectively.
• Knowledge of process automation and workflow optimization will be an added advantage.

Qualifications:

• Bachelor's or Master's degree in Business Administration, Operations Management, Information Technology, or a related field.
• Freshers in Operations, Administration, Backend Management, or a similar role.

Preferred Candidate Profile:

• Experience in handling software-based operations and backend processes.
• Strong attention to detail and a process-oriented mindset.
• Ability to work independently and lead operational initiatives.
• Proactive, organized, and capable of handling confidential information professionally.