Admin Operations Manager IN Noida, UP (IN)

SmartXaaS; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

A dynamic technology firm in New Delhi is seeking an Administrative Operations Manager to lead administrative staff, develop operational protocols, and enhance efficiency across the organization. The role requires a bachelor’s degree and up to 1.5 years of experience in operations management. Candidates should possess strong leadership skills, excellent organizational abilities, and a proficiency in Microsoft Office. This position offers a full-time role with a competitive salary range of 300,000 - 500,000 INR.

Qualifications

• Minimum bachelor's degree in business administration, operations management, or a related field.
• Maximum of 1.5 years of experience in administrative or operations management roles.
• Strong leadership and supervisory skills, ability to motivate and guide a team.
• Excellent organizational and multitasking abilities with attention to detail.

Responsibilities

• Supervise and guide administrative staff members including hiring and training.
• Analyze and correct data issues with systems used by the department.
• Develop health and safety protocols for a safe work environment.
• Monitor and manage vendor contracts to ensure quality and cost-effectiveness.

Skills

Resource Management

Decision-Making

Process Optimization

Operation Management

Budget Management

Compliance and Policy Enforcement

Verbal and Written Communication

Data Analysis

Multitasking

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office 365

Microsoft Project

Asana

Salesforce

Job description

Noida, UP (IN) , IN , Full Time . 300,000 - 500,000 INR

Responsibilities:

Supervise and provide guidance to administrative staff members, including hiring, training, and performance evaluations.

Measures, reports and communicates service level goals and quality assurance attainment on a monthly basis for the Operations center overall.

Creates, revises and validates critical processes.

Analyzes, identifies, and corrects data issues with systems used or owned by the department.

Designs and produces metrics used to measure efficiency and effectiveness in order to drive process improvements aligned with desired customer outcomes.

Coordinates with the IT department to resolve technology issues affecting production.

Manage and allocate resources effectively to meet operational needs and budgetary constraints.

Oversee facilities management, including maintenance, repairs, renovations, and office layout.

Monitor and manage vendor contracts and relationships to ensure high-quality service and cost-effectiveness.

Develop and implement health and safety protocols to ensure a safe work environment.

Develop and maintain records and databases, ensuring accuracy and confidentiality.

Identify areas for process improvement and implement changes to enhance operational efficiency.

Collaborate with other departments to streamline communication and operations across the organization.

Stay updated on industry trends and best practices to recommend innovative solutions to enhance administrative operations.

Utilizes skills, knowledge and experience in continuous improvement methodologies and tools such as Lean Six Sigma to partner with business functions and drive positive impact to our customer experience and satisfaction.

Provides thought leadership and guidance on process improvement frameworks by advocating for new ways of doing things, challenging conventional wisdom and introducing and demonstrating proven strategies and techniques.

Partners with various business practitioners on operational design and processes to enhance the customer experience and accuracy while balancing operational efficiency.

Ensures that all process redesign is repeatable, sustainable, and reduces rework and cycle times while improving quality.

Evaluate programs, policies and procedures.

Requirements:

Minimum bachelor's degree in business administration, operations management, or a related field.

Maximum of 1.5 years of experience in administrative or operations management roles.

Strong leadership and supervisory skills, with the ability to motivate and guide a team.

Excellent organizational and multitasking abilities, with a keen eye for detail.

Proficient in using various computer software, including MS Office suite and database systems.

Strong analytical and problem-solving skills to identify issues and implement effective solutions.

Excellent communication and interpersonal skills to collaborate with staff at all levels.

Knowledge of health and safety regulations and best practices.

Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.

Represent the program or function within the department, unit or school.

Ability to work under pressure and meet deadlines in a fast-paced environment.

Proven ability to adapt to changing priorities and juggle multiple tasks simultaneously.

Overall, the administrative operations manager plays a critical role in ensuring smooth administrative operations, promoting efficiency, and supporting the overall success of the organization.

Skill Sets

• Resource Management
• Decision-Making
• Process Optimization
• Operation Management
• Budget Management
• Compliance and Policy Enforcement
• Verbal and Written Communication
• Inventory Management
• Reporting
• Critical Thinking
• Multitasking
• Staff Training
• Data Analysis
• Employee Management
• Budgeting and Forecasting

Tool Sets

• Microsoft Office 365 (Word, Excel, PowerPoint)
• Microsoft Project
• Asana, Trello, or Monday.com
• Slack, Microsoft Teams
• Zoom, Google Meet
• Google Drive, Dropbox, or OneDrive
• SAP, Oracle NetSuite, or Microsoft Dynamics
• Salesforce, HubSpot, or Zoho CRM

Team Management

Task Management: Asana, ClickUp

Team Cloud: GDrive, OneDrive, GKeep

Team Communication: Slack, Microsoft Teams

Team Meeting: GMeet, Skype

MBA degree is an additional advantage.

Decent certifications from reputed company / agency in related fields.

Good experience of working with international clients.

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives, and we believe everyone deserves to work in a welcoming, respectful, and empathetic culture.