Operations Manager

Keyblocks Strategy Consulting; Nalanda; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Keyblocks Strategy Consulting is seeking an experienced Operations Manager to oversee daily business operations, streamline processes, and drive efficiency across departments. The role requires strong leadership, analytical skills, and the ability to manage resources and budgets effectively.

You will develop SOPs, monitor KPIs, supervise a cross-functional team, and coordinate with vendors and clients to ensure on-time delivery and high-quality outcomes.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or related field.
• MBA or Postgraduate Diploma in Operations/Project Management preferred.
• PMP, Six Sigma, Lean ITIL certifications are a plus.

Responsibilities

• Oversee day-to-day operations across departments.
• Develop and improve SOPs, workflows, and processes.
• Define, monitor, and evaluate KPIs to meet targets.
• Manage resource planning, scheduling, and capacity utilization.
• Prepare and manage operational budgets, control costs, and identify savings.
• Lead and develop the operations team for productivity.
• Coordinate with vendors, clients, and internal stakeholders.
• Monitor timelines, service delivery, and quality standards.
• Identify risks, bottlenecks, and implement preventive actions.
• Manage vendor contracts and SLAs.
• Ensure compliance with regs, policies, and quality standards.
• Prepare MIS reports and dashboards for senior management.
• Drive continuous improvement to boost productivity and efficiency.

Skills

Operations management

Leadership

Process improvement

Data-driven decisions

MIS reporting

Budgeting

Cost control

Cross-functional leadership

Education

Bachelor's degree in business/related

MBA or related

Certifications (PMP/Six Sigma/ITIL)

Tools

ERP

CRM

Jira

Asana

Zoho

Power BI

Tableau

SAP

Job description

Experience: 5+ Years
Employment Type: Full-Time
Department: Operations
Role: Operations Manager

About the Role

We are looking for an experienced and result-oriented Operations Manager to oversee daily business operations, improve operational efficiency, manage resources, and ensure smooth coordination across departments. The ideal candidate should have strong leadership, analytical, and problem-solving skills, with the ability to streamline processes, manage teams, and drive business performance.

Key Responsibilities

• Oversee day-to-day business operations and ensure efficient execution of activities across departments.
• Develop, implement, and improve Standard Operating Procedures (SOPs), workflows, and operational processes.
• Define, monitor, and evaluate Key Performance Indicators (KPIs) to ensure operational targets and business objectives are achieved.
• Manage resource planning, workforce allocation, scheduling, and capacity utilisation.
• Prepare and manage operational budgets, monitor expenses, control costs, and identify opportunities for cost optimisation.
• Lead, supervise, mentor, and develop the operations team, ensuring accountability and productivity.
• Coordinate with internal departments, vendors, clients, and other stakeholders to ensure smooth business operations.
• Monitor project timelines, service delivery, and quality standards to ensure timely execution.
• Identify operational risks, resolve bottlenecks, and implement corrective and preventive measures.
• Manage vendor relationships, contracts, and Service Level Agreements (SLAs).
• Ensure compliance with applicable regulatory requirements, company policies, and quality standards.
• Prepare and present MIS reports, operational dashboards, and performance updates to senior management.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and overall business performance.

Educational Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain Management, or a related field.
• MBA or Postgraduate Diploma in Operations or Project Management is preferred.
• Certifications such as PMP, Six Sigma (Green Belt/Black Belt), Lean Management, or ITIL will be an added advantage.

Experience & Requirements

• Minimum 5 years of experience in operations management or a related field.
• At least 2 years of experience in a supervisory or managerial position.
• Proven experience managing cross-functional teams of 10 or more employees.
• Experience handling multiple projects, operational functions, or business locations.
• Hands-on experience in budgeting, cost control, resource planning, and operational performance management.
• Demonstrated experience in developing SOPs, streamlining workflows, and implementing performance measurement systems.
• Experience in vendor management, contract negotiations, and SLA monitoring.

Required Skills & Competencies

Operational & Analytical Skills

• Strong understanding of process improvement and operational excellence.
• Excellent resource planning, scheduling, and capacity management skills.
• Ability to identify operational risks and implement effective solutions.
• Strong analytical and data-driven decision-making abilities.
• Experience with MIS reporting, dashboards, and performance tracking.

Technical Skills

• Proficiency in MS Office and Google Workspace, particularly advanced Excel/Google Sheets.
• Working knowledge of ERP, CRM, and project management tools such as SAP, Zoho, Jira, or Asana.
• Familiarity with Power BI, Tableau, or other business intelligence tools is an advantage.

Leadership & Communication Skills

• Strong team management, delegation, and decision-making abilities.
• Experience in hiring, training, performance management, and conflict resolution.
• Excellent written and verbal communication skills.
• Ability to coordinate with senior management, clients, vendors, and internal stakeholders.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
• High level of accountability, integrity, ownership, and organizational skills.

Preferred Candidate Profile

The ideal candidate should be a proactive leader who can independently manage business operations, establish structured processes, improve team productivity, and ensure operational goals are achieved through effective planning, execution, and monitoring.